This job is closed, but similar jobs are still open.

Strong written and spoken in Mandarin

Candidates must possess at least Diploma

Min 1 year of experience in FB Messenger & WhatsApp Customer Service.

Highly organised and detail-oriented

Able to work independently and take ownership

Calm under pressure and good at solving problems

Familiar with Social Media (FB, Instagram, etc)

Friendly, polished, and professional communication style

Comfortable working in a fast-moving ecommerce environment

Basic knowledge of Microsoft Excel, PowerPoint & Google Sheet

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.