Tailored Jewel Hiring! Full Time Retail Sales Advisor in Federal Territory - Ricebowl

About Tailored Jewel

Tailored Jewel is a fine jewellery brand specialising in custom engagement rings, wedding bands and personalised jewellery. We believe that choosing a ring should be a personal and meaningful experience.

With a focus on craftsmanship, customisation and transparent pricing, we help customers create jewellery that reflects their individual style, preferences and budget.

Job Description

As a Sales Associate, you will be responsible for delivering a personalised and consultative sales experience. You will guide customers through their jewellery selection and customisation journey while building strong relationships and achieving sales targets.

Key Responsibilities

• Attend to walk-in customers, appointments and enquiries across various channels.
• Understand customers' needs, preferences and budgets to recommend suitable jewellery.
• Provide professional advice on diamonds, metals, ring designs and customisation options.
• Manage customer enquiries, appointments, sales orders and follow-ups.
• Convert enquiries into sales while achieving individual and team sales targets.
• Build long-term customer relationships through excellent service and after-sales support.
• Maintain accurate customer records and support daily showroom operations.
• Represent Tailored Jewel professionally and uphold the brand's service standards.

Role Requirements

• Minimum SPM qualification; a diploma or higher qualification is an advantage.
• At least 1 year of experience in retail sales, customer service or a related field. Experience in jewellery or luxury retail is preferred.
• Good command of English and Bahasa Malaysia. Proficiency in Mandarin is preferred.
• Strong communication, interpersonal and customer service skills.
• Confident in engaging customers and providing personalised recommendations.
• Sales-oriented, with the ability to achieve targets and manage customer follow-ups.
• Well-groomed, professional and presentable.
• Proactive, responsible and able to work independently and as part of a team.
• Willing to learn about diamonds, jewellery, metals and customisation.
• Able to work on weekends and public holidays based on the retail schedule.

Why Join Tailored Jewel?

Be part of a growing jewellery brand that values craftsmanship, innovation and personalised customer experiences. At Tailored Jewel, you'll have the opportunity to develop your sales expertise, gain specialised jewellery knowledge and grow your career in fine jewellery.