Sompo Hiring! Full Time HR Operations Lead in - Ricebowl

About the Role

We are seeking a dynamic and forward-thinking HR Operations Lead to lead our Singapore HR Operations function while playing a pivotal role in shaping the future of HR Operations across APAC. This is not a traditional HR Operations role. It is a unique opportunity for someone who is passionate about transformation, innovation and operational excellence to help design and build the next generation HR Operations model for APAC.

As a key member of the APAC HR Team, you will initially lead HR Operations for Singapore while partnering closely with regional stakeholders to centralize, harmonize and modernize HR Operations capabilities across the region. You will help create a scalable operating model that leverages technology, automation, AI and data-driven insights to improve service delivery, operational excellence and employee experience.

We are looking for a hands-on leader who thrives in complex environments, embraces change and is energized by building new capabilities rather than simply maintaining existing processes. If you are excited by the opportunity to shape the future of HR Operations, influence regional strategy and drive meaningful transformation across APAC, we would love to hear from you.

Key Responsibilities

HR Operations Leadership & Transformation

• Lead the delivery of end-to-end HR Operations services for Singapore, ensuring consistent, accurate and timely execution of HR processes.
• Partner with APAC HR leadership to design and implement the future-state HR Operations operating model across the region.
• Identify opportunities to centralize, standardize and harmonize HR operational activities and service delivery models across APAC.
• Act as a change champion, supporting the transformation of HR Operations from traditional administration to a digitally enabled, data-driven function.

Employee Lifecycle Management

• Oversee all employee lifecycle activities, including onboarding, employment changes, contract administration, employee records management and offboarding processes.
• Ensure HR documentation is accurate, compliant and maintained in accordance with company policies and local regulatory requirements.
• Identify opportunities to simplify and automate employee lifecycle processes to enhance efficiency and user experience.

Process Harmonization & Continuous Improvement

• Lead regional efforts to simplify, standardize and harmonize HR operational processes across APAC.
• Identify inefficiencies, duplication and process gaps, implementing practical solutions to improve effectiveness and scalability.
• Develop and maintain regional Standard Operating Procedures (SOPs), process maps and service delivery frameworks.
• Support the development of a future regional HR Shared Services operating model.

HR Technology, AI & Digital Transformation

• Champion the adoption and optimization of HR systems, digital tools, automation solutions and employee self-service platforms.
• Partner with HR Technology and relevant stakeholders to improve system functionality, usability and process automation.
• Evaluate and implement emerging technologies, including AI-enabled solutions, to improve HR service delivery and operational efficiency.
• Drive the redesign of operational workflows using technology and automation to reduce manual administration and enhance employee experiences.

Payroll, Benefits & Vendor Coordination

• Provide oversight and coordination of payroll-related HR inputs and benefits administration processes across APAC markets.
• Partner with payroll providers, benefits vendors and local HR teams to ensure accurate and timely processing.
• Monitor operational performance and proactively address issues, risks and service improvement opportunities.

HR Data, Reporting & Governance

• Develop meaningful HR Operations metrics, dashboards and reporting capabilities to support business decision-making.
• Leverage data and analytics to identify trends, operational risks and improvement opportunities.

Stakeholder Management & Collaboration

• Build strong partnerships with Country HR teams, Finance, Technology and business stakeholders across APAC.
• Provide expert guidance on HR operational processes, governance and service delivery matters.
• Drive collaboration and knowledge sharing across markets to improve consistency, efficiency and capability.

Team Leadership & Capability Building

• Lead, coach and develop the Singapore HR Operations team while building future regional HR Operations capabilities.
• Build sustainable team capability through training, process documentation and knowledge sharing.
• Explore opportunities to leverage AI and digital capabilities to enhance both team effectiveness and service delivery.

Qualifications & Experience required:

• Bachelor’s degree in Human Resources, Business Administration or a related discipline.
• 10+ years of experience in HR Operations, HR Shared Services or HR Service Delivery within a multinational or regional organization.
• Proven experience leading HR operational transformation, centralization, process redesign or service delivery improvement initiatives.
• Strong understanding of employee lifecycle management, HR governance, HR data management, payroll inputs and benefits administration.
• Strong digital and AI fluency, with demonstrated experience leveraging automation, AI-enabled tools or emerging technologies to improve business outcomes.
• Experience leading teams through organizational change and transformation initiatives.
• Strong stakeholder management, communication and influencing skills.
• Ability to work effectively across multiple cultures, countries and business functions.
• Strong analytical, problem-solving and data-driven decision-making capability.

Why Join Us?

• Play a key role in shaping the future HR Operations model for Sompo APAC.
• Lead transformation initiatives at a pivotal stage of organizational evolution.
• Work at the intersection of people, technology, AI and operational excellence.
• Influence regional strategy while maintaining meaningful ownership and impact.