- Geylang Southeast (Singapore) Singapore
RO PAWS PTE. LTD. Hiring! Full Time Customer Experience Manager [CCP for Retail Professionals - Associates in Southeast (Singapore), Earn up to SGD 4,500 - Ricebowl
Customer Experience Manager [CCP for Retail Professionals - Associates
RO PAWS PTE. LTD.
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Job Description
Responsibilities
1. Lead the customer experience across the Company’s stores and online channels, including service standards, pet-owner consultations and after-sales care.
2. Recruit, train, coach and schedule the frontline team (sales associates, pet care advisors and, where applicable, groomers) and maintain their product and animal-care knowledge.
3. Handle escalated complaints, refunds, exchanges and live-animal health guarantee claims within the authority limits set by the Company, and follow up until the customer is resolved.
4. Track and report customer experience measures, including Net Promoter Score, customer satisfaction, complaint resolution time, repeat-purchase and loyalty-membership rates, and recommend improvements.
5. Run the voice-of-customer programme (surveys, reviews, mystery-shopper feedback) and the loyalty programme, in coordination with marketing and e-commerce.
6. Plan and deliver in-store events such as adoption drives, pet workshops, and promotions, including peak-season readiness.
7. Ensure the store meets the Company’s standards for hygiene, animal welfare and safe handling, and report any welfare or health concern about an animal immediately (see clause 7.6).
8. Protect customer personal data and comply with the Company’s data protection and marketing-consent procedures(see clause 7.2).
9. Carry out cash-handling, inventory, and opening/closing controls as delegated.
10. Perform any other duties reasonably related to the role, including covering other outlets.
Every Step. Every Stage. Together.
Ro Paws is a new-generation dog care community in Singapore, created around a simple belief: life with dogs should be better for both dogs and the people who love them.
Located in a beautifully conserved shophouse along Geylang Road, Ro Paws brings together
dog boarding, grooming, education, wellness and community
under one roof. Beyond providing professional pet care, we want to create a place where responsible dog ownership is encouraged, knowledge is shared and every dog is treated with patience, kindness and respect.
We believe great pet care starts with people who genuinely care. That's why we're building a team of passionate animal lovers who take pride in their work, value animal welfare and want to make a meaningful difference in the lives of dogs and their families.
At Ro Paws, you'll be part of a growing local brand where
your ideas, skills and love for animals matter
.
If you're looking for more than just a job with pets and want to help shape a new kind of dog-care experience in Singapore, we'd love to hear from you.
2. Recruit, train, coach and schedule the frontline team (sales associates, pet care advisors and, where applicable, groomers) and maintain their product and animal-care knowledge.
3. Handle escalated complaints, refunds, exchanges and live-animal health guarantee claims within the authority limits set by the Company, and follow up until the customer is resolved.
4. Track and report customer experience measures, including Net Promoter Score, customer satisfaction, complaint resolution time, repeat-purchase and loyalty-membership rates, and recommend improvements.
5. Run the voice-of-customer programme (surveys, reviews, mystery-shopper feedback) and the loyalty programme, in coordination with marketing and e-commerce.
6. Plan and deliver in-store events such as adoption drives, pet workshops, and promotions, including peak-season readiness.
7. Ensure the store meets the Company’s standards for hygiene, animal welfare and safe handling, and report any welfare or health concern about an animal immediately (see clause 7.6).
8. Protect customer personal data and comply with the Company’s data protection and marketing-consent procedures(see clause 7.2).
9. Carry out cash-handling, inventory, and opening/closing controls as delegated.
10. Perform any other duties reasonably related to the role, including covering other outlets.
Every Step. Every Stage. Together.
Ro Paws is a new-generation dog care community in Singapore, created around a simple belief: life with dogs should be better for both dogs and the people who love them.
Located in a beautifully conserved shophouse along Geylang Road, Ro Paws brings together
dog boarding, grooming, education, wellness and community
under one roof. Beyond providing professional pet care, we want to create a place where responsible dog ownership is encouraged, knowledge is shared and every dog is treated with patience, kindness and respect.
We believe great pet care starts with people who genuinely care. That's why we're building a team of passionate animal lovers who take pride in their work, value animal welfare and want to make a meaningful difference in the lives of dogs and their families.
At Ro Paws, you'll be part of a growing local brand where
your ideas, skills and love for animals matter
.
If you're looking for more than just a job with pets and want to help shape a new kind of dog-care experience in Singapore, we'd love to hear from you.
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