Pullman Kuala Lumpur Bangsar Hiring! Full Time Team Leader - Banquet in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Purpose
This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.

Primary Responsibilities
Banquet Operation

• Assist and ensure that the setup of function room is in accordance to Banquet Event Order
• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
• Supervise the maintenance of service standards during banquet service operations
• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Manager informed of incidents during or after the function
• Keep track of banquet service operating equipment to ensure par level for smooth operations
• Handle requisition of items which require replacement
• Attend all meetings and trainings as assigned by management
• Ensure that all service and storage areas are kept safe, clean and locked

Team Management

• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Plan the manning allocation/work assignment per Banquet event
• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict
• Input weekly entry of Banquet staff overtime and allowances
• Establish and maintain effective employee working relationships

Other Responsibilities

• Be aware of the procedure concerning hotel fire and life safety/emergency procedures
• Assist Food & Beverage Outlets in their operations within peak times when needed
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform other duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Profile
Knowledge and Experience

• Secondary/High school education
• Certificate in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Must be well-presented and professionally groomed at all times

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Kindly list down 2–3 available dates for interview.

Work Location: In person