JAS Forwarding (HK) Ltd Hiring! Full Time (Senior) Customer Service Manager in Hong Kong - Ricebowl

KEY RESPONSIBILITIES:

• Service Implementation & SOPs – Rollout of new services and develop/maintain Standard Operating Procedures (SOPs) in partnership with Sales, Operations, and Finance

• Assist on Account Growth & Relationship Management – Build deep relationships beyond primary contacts, identify business opportunities, and develop strategic growth plans with measurable targets.

• Pricing & Financial Oversight – Manage quotations, assess yields monthly, monitor account payments, and support collections on overdue invoices.

• Performance Monitoring & Reporting – Set up internal tracking systems to monitor milestone performance and provide regular progress updates on business opportunities.

• Issue Resolution & Corrective Action – Immediately flag operational issues, assign corrective actions to complaints, and follow through to ensure client satisfaction.

• Client Business Reviews – Support on quarterly (or more frequent) business reviews, engaging Sales and Operations in client presentations and meetings.

• Operational Efficiency & Compliance – Continuously drive cost-reduction and efficiency improvements while ensuring adherence to company policies and regulatory requirements.

• Team Leadership & Development – Supervise, coach, and manage a team of Customer Service Executives, ensuring high performance, consistent service delivery, and professional growth.

• Strategic Client Insight & Travel – Understand each client's business strategy, risks, and objectives; travel as needed to visit account sites and maintain high customer satisfaction.

QUALIFICATIONS:

• Minimum 8 years’ experience in the industry, or a related service industry.

• Excellent organizational skills; written and verbal communication skills.

• Strong customer service, problem-solving and interpersonal skills.

• Be result oriented with the ability to troubleshoot

• Good analytical and program management skills;

• Must be flexible and respond easily to changing demands.

• Good Interpersonal relationship, able to interact positively and effectively with co-workers, subordinates and supervisors

• Candidate with more experience will be considered as Senior Manager

We provide a comprehensive benefits package, including double pay, discretionary bonus, meal allowance, employer voluntary MPF contributions, 18 days of annual leave, medical and life insurance, dental check‑ups, a work‑from‑home policy, free shuttle bus service, and other fringe benefits to the successful candidate.

All information submitted by applicants will be treated with the strictest confidentiality and used solely for recruitment purposes.