Standard Chartered Bank Hiring! Full Time Associate Relationship Manager, Int'l - Expat Banking in Federal Territory - Ricebowl

Job Summary

Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met

Key Responsibilities

• In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.

Strategy
In/outbound ETB advice & sales
• To proactively acquire portfolio AUM of Priority Clients besides Personal clients.
• Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
• Meeting clients when required (at least once a month).
• Prepare and educate clients to interacting via online, Client Centre NTB referrals from clients
• Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
• Provide advice to Personal Clients approaching Bank with complex investment needs.

Business
• To achieve agreed revenue and new sales targets.
• Agreed service standards to customers.
• 100% Operation control under operation risks guidelines and sales compliance.
• To cascade and live the values.
• To undertake special projects / assignments.
• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
• No overdue Control Sample Testing (CST).
• Maintaining robust controls and monitoring actions

Processes
Engaging and deepening activities
Proactively engaging with the PB Clients by having complete knowledge of the clients in terms of the :
• Profile & assets
• Create analytics-backed next best conversation
• Sound knowledge in Needs/Anchor products such as : Wealth & Mortgage, CASA, CC & etc.

To acquire from individual client referrals and actively engaging them during the first 3 months by:
• Meeting the client in person to discuss on advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products holding
• Conduct/connect for periodic CDD
• Conduct fulfilment & activate

Supporting the client on any client-initiated needs by:
• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Updating CDD
• Managing Client’s credit situation
• Refer most servicing activities to Client Servicing Managers (as and when request by clients)
• To recommend improvements in operational processes, procedures and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
• To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Acquiring on referrals
• Act on referral leads assigned within timeline
• To solicit referrals from other sources.
• To conduct a professional, consultative financial analysis and profiling session with Priority clients by:
• Meeting, listening and determining further needs
• Setting up anchor products & initiate cross-sell
• Conduct/connect CDD
• Educate and conduct initial set-up for online, ATMs, Client Centre and Branch

People & Talent
Product broadening
• Enhanced multi-product Priority knowledge
• Market and competition knowledge
• Possess all relevant investment & insurance certifications and licensing

Client engagement
• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Good communication & presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey completion
• Discipline and good time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles
• Interpersonal and complaint handling skills
• Bank's product knowledge
• Understanding of policies and procedures
• ABM rules / Bank Negara FEA regulations
• Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Risk Management
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance
Compliance and Money Laundering responsibilities:
• Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate and support the Bank’s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Across all department in banks

Skills and Experience

• Microsoft

Qualifications

• Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

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