Whealer Solutions Hiring! Full Time Client Success Specialist (Key Account Management) in Federal Territory - Ricebowl

Job Overview

Whealer is looking for a Client Success Specialist to manage and grow a portfolio of corporate clients, including organisations in banking, insurance, financial services, and telecommunications.

You will serve as a trusted Learning & Development (L&D) partner, understanding clients’ people and business goals, ensuring training programmes deliver meaningful results, and identifying opportunities to strengthen and expand each client relationship.

Requirements

• Diploma or Degree in Business, Marketing, Human Resources, Communications, or a related field.
• Experience in account management, client success, corporate sales, or another client-facing role.
• Experience in training, HR, Learning & Development (L&D), or professional services is an advantage.
• Strong communication and relationship management skills.
• Confident in communicating with HR, L&D, and business stakeholders at different levels.
• Good command of English and Mandarin.
• Strong organisational and follow-up skills with the ability to manage multiple corporate accounts.
• Proactive, responsible, and commercially minded.
• Comfortable identifying account growth and new business opportunities.
• Familiarity with HRD Corp claimable training is an advantage.
• Possess own transport and be willing to travel to client sites within the Klang Valley.

Working days & hours

• Monday to Thursday: 8:30 AM – 5:30 PM.
• Friday: Finish at 4:30 PM.

Job Responsibilities

• Manage a portfolio of key corporate accounts as the main point of contact.
• Build and maintain strong relationships with HR, L&D, and business leaders.
• Understand each client’s business objectives, people challenges, and training requirements.
• Develop account plans and conduct regular client reviews to identify upcoming training needs and opportunities.
• Coordinate closely with internal training and delivery teams to ensure programmes meet client expectations.
• Monitor client satisfaction and follow up on feedback, concerns, and programme outcomes.
• Identify opportunities to grow existing accounts through additional programmes and services.
• Maintain accurate client information, activities, and follow-ups in relevant internal systems.
• Support client retention by building long-term, trusted relationships.
• Provide regular updates on account activities, opportunities, and growth.