Upgrowth HR Hiring! Full Time Senior Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

Diploma or degree in Business Administration, Communication, or a related field.

Minimum 3-5 years of experience in customer service, customer success, telesales, or e-commerce operations.

At least 1-2 years of team leadership or supervisory experience.

Strong leadership, coaching, and people management skills.

Experience with CRM systems, customer service platforms (ManyChats, Meta Business Suite, etc.).

Strong analytical and problem-solving skills.

Able to work in a fast-paced, target-driven environment.

Lead, coach, and supervise Customer Service Team to achieve service and sales KPIs.

Monitor team productivity, quality of customer interactions, and conversion performance.

Monitor and improve inquiry-to-sales conversion rates.

Guide team members in consultative selling techniques to effectively recommend suitable products.

Ensure prompt follow-up with leads and prospective customers.

Support the team in achieving monthly sales and revenue targets.

Oversee customer inquiries via platform.

Handle complex customer complaints and escalations professionally.

Develop strategies to increase repeat purchases and customer loyalty.

Monitor customer feedback and identify opportunities to enhance customer experience.

Build strong customer relationships through proactive engagement and follow-up.

Analyze customer data and performance metrics to identify trends and opportunities.