Sankyu Malaysia Hiring! Full Time Forwarding Executive in Pulau Pinang, Earn up to MYR 3,300 - Ricebowl

• Lead and supervise the Customer Service team to ensure compliance with company SOPs and service standards.
• Act as the primary point of contact for customers, coordinating job orders and ensuring timely execution of shipment activities.
• Monitor inbound and outbound shipments, providing proactive updates on shipment status, schedules, and any operational issues.
• Maintain strong customer relationships by addressing enquiries, resolving complaints, and ensuring customer satisfaction.
• Ensure service levels and key performance indicators (KPIs) are achieved through effective operational monitoring and reporting.
• Coordinate with carriers, transporters, vendors, suppliers, subcontractors, and internal departments to facilitate seamless logistics operations.
• Manage project cargo activities, including site surveys, equipment measurements, packing requirements, and transportation planning.
• Oversee job creation, documentation, data entry, import permits, licenses, and compliance with regulatory requirements.
• Support business growth by identifying opportunities for customer retention, service improvement, and operational efficiency.
• Perform additional duties and special assignments as delegated by management to support departmental and organizational objectives.

Requirements

1. Minimum Diploma in Logistics, Supply Chain Management, Business Administration, or a related discipline

2. With at least 3 years of experience in freight forwarding, shipping, or logistics operations

3. Candidates should possess knowledge of import/export procedures, customs regulations, project cargo handling, and customer service management

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Parental leave

Work Location: In person