ZOM-IN Hiring! Full Time Quality Assurance Collections in Selangor, Earn up to MYR 7,400 - Ricebowl

ECA Operations & Outsourcing Management

• Assist in defining and executing operational rules for outsourcing, including product scope, DPD triggers, and debtor-level handling.
• Provide operational support for country-specific workflows across SG, MY, VN, PH, and TH.
• Investigate and resolve reconciliation gaps, assignment-file discrepancies, duplicate loan entries, and portfolio-date discrepancies.

Collections Communications & Systems

• Oversee and review notification templates across channels, including SMS, WhatsApp, email, push notifications, PTP, ECA, and LOD.
• Convert approved communications content into system-ready formats for LOXON and Hedwig.
• Manage template feasibility, testing, and alignment across Loxon, Legal & Compliance, and regional country teams.

Quality Control, Coaching & Training

• Conduct ECA quality evaluations and lead monthly agent coaching sessions.
• Maintain QA frameworks and assessment standards aligned with framework.
• Publish and maintain collections system training modules on the app.
• Deliver training for agents covering LOXON system operations, hands-on exercises, escalation protocols, and operational workflows.

Pay: RM6,000.00 - RM7,400.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person