Agensi Pekerjaan Artemis Solutions Hiring! Full Time HR Manager (Mandarin Speaker) in Selangor, Earn up to MYR 8,001 - Ricebowl

Job Overview

We are seeking an experienced HR Manager to oversee end-to-end human resources operations for 20 retail pawnbroking outlets across Klang Valley. The successful candidate will be responsible for manpower planning, recruitment, payroll, leave and attendance management, statutory compliance, employee relations, training, and HR administration.

Requirements

• Minimum 3 years of relevant experience in Human Resources, preferably in HR operations, payroll, and employee management.

• Able to communicate effectively in Mandarin with Mandarin-speaking employees and management.

• Good knowledge of Malaysian labour laws, including the Employment Act and statutory requirements.

• Experienced in payroll administration, leave and attendance management, employee relations, and disciplinary procedures.

• Strong organisational, communication, and problem-solving skills.

• Ability to manage HR operations across multiple retail outlets.

Working Days & Hours

• Monday – Friday

• 9:00 AM – 6:00 PM

1. Manpower Planning & Recruitment

   • Plan manpower requirements with outlet supervisors to support daily operations and reduce staff shortages.

   • Manage the full recruitment process, including job advertisements, candidate sourcing, interviews, reference checks, offer letters, onboarding, and induction.

   • Coordinate foreign worker applications, renewals, and documentation where applicable.

   • Maintain a talent pipeline for outlet positions.

2. Leave, Attendance & Time Management

   • Manage leave applications, approvals, and employee leave records across all outlets.

   • Monitor attendance, overtime, shift schedules, absenteeism, and lateness.

   • Verify leave entitlements, pro-rated leave, leave encashment, and balances before payroll processing.

   • Ensure compliance with Malaysian employment regulations and company policies.

   • Prepare monthly leave and attendance reports.

3. Payroll, Statutory & Compensation Administration

   • Consolidate monthly attendance, overtime, allowances, commissions, deductions, and leave information.

   • Review payroll information and coordinate with payroll providers or the Finance Department.

   • Ensure accurate salary calculations and statutory contributions, including EPF, SOCSO, EIS, and PCB.

   • Prepare payslips, payroll summaries, and resolve payroll-related enquiries.

   • Liaise with LHDN, EPF, SOCSO, and other relevant authorities.

   • Administer employee benefits, claims, salary increments, promotions, and adjustments.

4. Employee Relations & Disciplinary Management

   • Handle employee grievances, workplace conflicts, and disciplinary matters.

   • Manage show-cause letters, warning letters, domestic inquiries, and termination procedures in accordance with labour laws.

   • Oversee resignation procedures, employee clearance, final settlements, and exit documentation.

   • Conduct exit interviews and recommend employee retention strategies.

5. HR Policies, SOPs & Compliance

   • Develop, review, and implement HR policies, employee handbooks, and outlet HR procedures.

   • Ensure compliance with the Employment Act and relevant requirements under the Pawnbrokers Act 1972.

   • Guide outlet supervisors on attendance, leave management, disciplinary procedures, and workplace compliance.

   • Support compliance awareness relating to security, gold handling, and anti-money laundering (AML).

   • Conduct periodic HR record checks across outlets.

6. Performance Management, Training & Engagement

   • Coordinate employee performance appraisals and monitor KPIs with the Operations Department.

   • Organise induction, customer service, security awareness, pawnshop operations, and AML-related training.

   • Implement employee engagement and retention initiatives.

7. HR Records, Reporting & System Management

   • Maintain accurate employee records, employment contracts, medical documents, and leave information.

   • Prepare HR reports covering headcount, employee turnover, absenteeism, leave trends, and payroll costs.

   • Manage HRIS and attendance systems across all outlets.

   • Support outlet supervisors in resolving HR system issues.

8. Ad-hoc Duties

   • Support internal audits and labour inspections conducted by the Labour Department (JTK).

   • Perform any other HR duties or tasks as assigned by management.

• Annual performance bonus.
• Annual leave.
• Medical leave.
• EPF contributions.
• SOCSO contributions.