CMA CGM Hiring! Full Time Application Support Specialist in Federal Territory - Ricebowl

Job description:

Your Role

We are looking for an Application Support Specialist to join our Business IT Applications function, supporting regional and local applications across APAC. Reporting to the Head of Business IT Applications, APAC, based in Hong Kong, you will oversee application support, coordinate technical projects and work closely with business users and external vendors to ensure reliable and effective application services.

You will contribute to application improvements, system availability and operational efficiency while ensuring that technical solutions meet business requirements and internal standards.

 

What are you going to do?

• Oversee day-to-day application support across APAC, ensuring incidents, service requests and problems are resolved within agreed service levels.
• Manage application vendors, coordinate issue escalations, monitor service delivery and review proposed technical solutions.
• Engage regional and local business users to understand application issues, clarify requirements and coordinate appropriate solutions.
• Manage application enhancements and technical projects, from requirements gathering through testing, implementation and deployment.
• Coordinate application maintenance, technology upgrades, modernisation and lifecycle management with internal teams and vendors.
• Monitor application performance and availability, conduct root cause analysis and drive improvements to prevent recurring issues.
• Coordinate security reviews, vulnerability remediation and performance testing to ensure applications meet required standards.
• Identify opportunities for process automation, service improvements and greater operational efficiency.
• Work closely with regional IT teams, infrastructure, cybersecurity and other stakeholders to ensure effective application service delivery.

Who are we looking for?

• Bachelor's degree in Computer Science, Information Systems or a related field.
• At least 8 years of experience in software application development and support, with proven hands-on experience in Java, .NET and Microsoft Power Platform (Power Apps and Power Automate).
• Strong technical knowledge of application architecture, design patterns, APIs, cloud systems, security, DevOps and testing methodologies.
• Proficiency in relational and non-relational databases, web development, APIs, microservices and cloud-based application design.
• Strong troubleshooting and problem-solving capabilities, with a proven ability to resolve application issues.
• Excellent English communication, presentation and interpersonal skills, with the ability to engage business stakeholders, technical teams and external vendors.
• Strong collaboration and coordination skills to manage application support activities across multiple teams.
• DevSecOps, ITIL or Scrum Master certification would be an advantage.
• Knowledge or experience in Robotic Process Automation (RPA) would be an advantage.
• Experience in the shipping industry would be an added advantage.