Rest N Go App Hiring! Full Time Assistant Operation Manager (Thai Speaker) in Selangor - Ricebowl

• Bachelor's degree in Business, Management, Operations, or related field.

• 5-8 years of management experience, preferably in retail, F&B, service, or multi-location operations.

• Experience managing multi-site operations is preferred.

• Strong leadership, problem-solving, analytical, and communication skills.

• Strong business sense and ability to understand sales and profitability.

• Hands-on, proactive, and results-oriented.

• Able to work independently and manage multiple priorities.

• Willing to travel overseas.

• Good command of English; ability to speak Thai is an added advantage.

• Malaysian citizen only.

• HQ Location: Bandar Sri Damansara

Operations Management

• Oversee daily operations across all regions and ensure chairs and locations operate according to company standards.

• Monitor chair availability, offline units, cleanliness, cash collection, maintenance, and operational compliance.

• Identify operational issues and implement corrective actions.

• Conduct regular operational reviews and site visits.

• Improve operational efficiency, productivity, and service quality.

Business Sales Performance

• Support the Country Manager in achieving sales, APC, profitability, and operational targets.

• Monitor sales and performance by region, location, chair model, and business partner.

• Identify underperforming locations and implement improvement plans.

• Develop initiatives to improve chair utilization, customer experience, and revenue.

Business Development Support

• Support Business Development in evaluating new locations and business opportunities.

• Assist in landlord and business partner negotiations, particularly rental and commercial terms.

• Provide operational input for new installations, relocations, and expansion projects.

• Review underperforming locations and recommend relocation, renegotiation, or closure.

Team & Cross Functional Management

• Coordinate with Operations, Business Development, Marketing, Finance, HR, Technical, Customer Service, and other departments.

• Ensure teams execute management decisions and agreed action plans effectively.

• Monitor regional team performance and maintain accountability and discipline.

• Resolve cross-functional issues that affect business performance.

Reporting & Management Support

• Prepare regular operational and business performance reports for the Country Manager.

• Analyze key issues, risks, and improvement opportunities and provide recommendations.

• Follow up on management decisions and ensure timely execution.

• Represent the Country Manager in meetings when required.

• Annual Leave
• Annual Bonus
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• 5 Working Days
• Medical Insurance