Apeiron International Hiring! Full Time Operations Administrator in - Ricebowl

About Us

Apeiron is the world’s marketplace for High Net Worth (HNW) life insurance products and solutions. Founded in 2002, we are a second-generation, independently owned advisory firm serving High Net Worth and Ultra High Net Worth families around the world.

With a presence in Hong Kong, Singapore, Dubai and the United States, and direct access to over 50 global carriers, we deliver protection, succession and wealth transfer solutions shaped around human lives, not just financial products. For families who think in generations, we are more than brokers. We are partners in legacy.

Location: Singapore 

Reports to: Operations Project Team Lead

We are seeking a detail-oriented, organized, and proactive Operations Administrator to support our Operations team in maintaining and enhancing our operational resources, documentation, and internal processes. This role will be responsible for managing the Operations Library, ensuring that carrier application forms, documentation requirements, guidelines, and procedures are accurate, up to date, and easily accessible to both the Operations and Business Development teams.

The successful candidate will develop a strong understanding of the application processes and requirements across our insurance carrier partners, while actively supporting operational projects and process improvement initiatives.

Key Responsibilities:

Operations Library & Documentation Management

• Maintain, organize, and continuously improve the Operations Library to ensure information is accurate, current, and easily accessible.
• Develop and maintain a structured filing system for carrier application forms, requirements, guidelines, and supporting documents.
• Ensure proper document version control, timely updates, and archiving of outdated materials.
• Organize information in a user-friendly manner to enable Operations and Business Development teams to locate relevant resources efficiently.

Carrier Application Processes & Requirements

• Develop a thorough understanding of each insurance carrier's application processes, documentation requirements, and submission procedures.
• Maintain comprehensive and updated records of carrier-specific application forms, checklists, and requirements.
• Work closely with the Operations team to identify changes in carrier procedures and ensure timely updates to the library.
• Assist in developing standardized application checklists and process guides to support operational efficiency and consistency.

Operations Support & Process Improvement

• Support the Operations team in identifying opportunities to streamline administrative workflows and improve documentation accessibility.
• Collaborate with internal stakeholders to ensure operational resources meet the practical needs of the Operations and Business Development teams.
• Assist in preparing operational reports, documentation, and process materials when required.
• Promote consistency, accuracy, and efficiency in operational administration.

Operations Projects

• Participate in operational projects, system enhancements, and process improvement initiatives.
• Assist with project coordination, documentation, implementation, and progress tracking.
• Work collaboratively with cross-functional teams to support operational improvements and business objectives.
• Take ownership of assigned tasks and ensure timely completion of project deliverables.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related discipline, preferably with an administrative focus.
• Minimum 2 years of relevant experience in administration, operations support, or insurance case management.
• Experience in the insurance or financial services industry is an advantage.
• Strong organizational skills with excellent attention to detail and accuracy.
• Ability to understand, document, and organize complex processes and requirements in a clear and structured manner.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and SharePoint.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Willingness to learn and develop a strong understanding of insurance carrier processes and operational requirements.

What we are looking for:

• Able to create structure, maintain accuracy, and making information easier for others to access and use.
• Highly organized, curious about how process work ad motivated to find better ways of doing things.
• Initiative, accountability and a continuous improvement mindset.