The Ascott Group Malaysia Hiring! Full Time Hotel Front Office cum F-B Crew in Selangor, Earn up to MYR 2,300 - Ricebowl

Job description:

Front Office Assistant cum F&B Crew - Citadines DPulze Cyberjaya

Job Summary

We are looking for a friendly, professional, and service-oriented Front Office Assistant cum F&B Crew to join our team. The successful candidate will be responsible for delivering excellent guest service, managing front desk operations, and ensuring a smooth and pleasant experience for all guests.

The role involves handling guest arrivals and departures, cashiering, reservations, guest enquiries, business centre services, and coordinating with other departments to meet guest requirements. In addition to Front Office duties, the successful candidate will also assist with daily café operations and F&B service duties according to the assigned work roster and operational requirements.

The position requires maintaining high standards of professionalism, efficiency, confidentiality, hygiene, and service excellence across both Front Office and F&B operations.

Key Responsibilities

A. Front Office Operations

• Welcome, greet, and assist guests in a friendly and professional manner.
• Handle guest check-in, check-out, cashiering, and daily front desk operations.
• Prepare for guest arrivals and departures, ensuring all guest requirements are properly arranged.
• Attend to guest enquiries, requests, feedback, and complaints promptly and professionally.
• Maintain positive and professional relationships with guests and address guests by name whenever appropriate.
• Coordinate with Housekeeping, Security, Reservations, F&B, and other departments to fulfil guest requests and ensure smooth operations.
• Maintain accurate guest records, accounts, reports, communication logs, and system updates.
• Monitor and follow up on pending guest requests and operational matters.
• Handle incoming mail, faxes, telephone calls, and other guest communications.
• Assist with reservations, walk-in enquiries, apartment/show unit viewings, tour bookings, flight confirmations, and other guest arrangements.
• Provide business centre services such as photocopying, faxing, and other administrative assistance.
• Maintain accurate records of cash float, cashiering transactions, and other front desk financial matters.
• Assist with night audit, daily closing, and month-end closing procedures when required.
• Maintain guest confidentiality and comply with company standards, policies, security, and safety procedures.
• Keep updated on hotel/apartment facilities, services, promotions, and activities to provide accurate information to guests.
• Assist with guest activities and special arrangements organised by Management.
• Report equipment faults, security concerns, incidents, and operational issues promptly.
• Maintain cleanliness, organisation, and professional appearance of the front desk, lobby, and back-office areas.
• Attend daily briefings, departmental meetings, and relevant training programmes.
• Contribute actively to improving service standards and overall guest satisfaction.

B. Food & Beverage (F&B) and Café Operations

In addition to Front Office responsibilities, the employee is required to assist with café operations and F&B duties according to the assigned work roster and operational requirements.

• Assist with daily café operations to ensure smooth and efficient service.
• Welcome and attend to café customers in a friendly, courteous, and professional manner.
• Assist with food and beverage preparation and serving, in accordance with established procedures and training.
• Maintain cleanliness and organisation of the café, dining area, service counters, and equipment.
• Ensure proper handling, storage, and replenishment of food, beverages, utensils, and other service supplies.
• Comply with food safety, personal hygiene, sanitation, and workplace safety standards.
• Coordinate with the F&B team to address customer requests and ensure a positive dining experience.
• Support other F&B duties as assigned by Management to meet business and operational needs.

Requirements

• Previous experience in Front Office, Guest Relations, Hospitality, Hotel, Food & Beverage, or a related field is preferred.
• Strong customer service and communication skills.
• Pleasant, courteous, and professional personality.
• Good interpersonal and problem-solving skills.
• Able to handle guest complaints and challenging situations professionally.
• Good computer and administrative skills.
• Willingness to learn and perform duties across both Front Office and F&B operations.
• Able to work independently as well as within a team.
• Willing to work shifts, weekends, and public holidays where required.
• Good command of English; additional languages are an advantage.
• Basic knowledge of food hygiene and safety practices is an advantage.

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Health insurance
• Meal allowance
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you able to start immediately?
• What is your salary expectation?

Work Location: In person