CIP Group Sdn. Bhd. Hiring! Full Time Customer Support Specialist in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Handle customer inquiries via phone, and email, providing accurate and timely information about products and services.

Build and maintain strong customer relationships by actively listening to their needs and concerns offering personalized solutions.

Utilize Customer Relationship Management (CRM) software to track customer interactions, manage cases, and ensure follow-up actions are completed.

Effectively resolve customer complaints and conflicts with a calm and professional demeanor, aiming for customer satisfaction and retention.

Demonstrate in-depth product knowledge to assist customers with product selection, usage, and troubleshooting.

Collaborate with internal teams, such as sales team, logistics and warehouse team, to address complex customer issues and ensure a seamless customer experience.

Manage time effectively to handle a high volume of customer interactions while maintaining service quality and meeting performance targets.

Maintain a positive and empathetic attitude, representing the company brand with professionalism and dedication.

Fluency in English, Mandarin, and Bahasa Malaysia is essential for effective communication with a diverse customer base.

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.

Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.

Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.

Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.

Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.

Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.

Contribute to team goals by actively participating in training sessions, sharing best practices, and assisting colleagues to foster a supportive and high-performing customer service environment.