Agensi Pekerjaan Asia Recruit Hiring! Full Time Retention Specialist in Selangor, Earn up to MYR 3,500 - Ricebowl

Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.

Experience in contact centre/customer service/customer support/BPO environment is required.

Proficiency in English is mandatory.

Open to Malaysian citizens only.

Willing to work on rotational shifts, including weekends.

Handle inbound calls from customers professionally and efficiently.

Retain customers by addressing concerns and encouraging continued usage of our telco plans.

Promote telco plans, products, and current promotions.

Collaborate closely with team members and leaders to meet quality standards and productivity targets.

Escalate priority requests or feedback promptly for effective issue resolution.

Participate in ad hoc projects as assigned.

Identify areas for service or process improvement and propose recommendations to the team leader.

Perform upselling and cross-selling by offering suitable alternative solutions.

Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.

Carry out any other duties assigned by the team leader.