Rezo Group Hiring! Full Time Customer Service Assistant in Selangor, Earn up to MYR 3,500 + bonus - Ricebowl

CUSTOMER SERVICE ASSISTANT

Customer Service Assistant with REZO is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone, WhatsApp or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.

Requirements:

·         Minimum 1 to 2 years Customer Service experience

·         Minimum SPM graduates

·         Great communication abilities, including written and verbal communication.

Priority if able to converse in Mandarin

·         Patience, empathy and professionalism

·         Good problem-solving and decision-making capabilities

·         Basic computer skills Microsoft Excel, Word, including data entry, website navigation Google Map, Cloud System and other CRM software

·         Effective time management, prioritization and multitasking skills

·         Ability to work in a team setting

·         In-depth understanding of the company’s products or services2

• Listening to customers’ concerns and handling complaints, product replacement and returns

• Giving detailed explanations of services or products

• Working with a sales team to create better methods to address customer complaints

• Reviewing customer accounts and transactions while resolving issues

• Communicating with customers in-person, through email or chat, over the phone or on WhatsApp.

• Receiving orders, calculating charges and processing payments

• Monitoring customer satisfaction levels

• Referring customers to superiors when necessary

• Career growth opportunities within the REZO Group
• Supportive and dynamic working environment
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Performance Bonus
• Company Trip
• 5 Working Days
• Staff Discount
• Overtime Pay
• Allowance Provided
• Training Provided