- Unit No. L2-07, L2-08, L2-09 & L2-10, Level 2, SKS City Mall JBCC, Jalan Storey Johor Bahru Johor Malaysia 80300

Working Location
Job Description
Requirements
Minimum 3 years of experience as a Retail Supervisor, Store Supervisor, or Store-in-Charge.
Experience in apparel, fashion, Accessories or FMCG retail is preferred.
Diploma in Retail Management or a related field.
Strong leadership, communication and customer service skills.
Good understanding of retail KPIs, sales performance and store operations.
Strong problem-solving, planning and time-management skills.
Proactive, team-oriented and able to work in a fast-paced retail environment.
Good command of English and local language.
Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook).
Responsibilities
Job Overview:
We are looking for a Store Supervisor who is passionate about retail, fashion, and accessories to join and grow together with our team.
Key Responsibilities:
Lead, motivate, and supervise the retail team to achieve store sales and KPI targets.
Monitor store performance and identify opportunities to improve sales and productivity.
Deliver excellent customer service and act as a role model on the sales floor.
Build customer loyalty through active selling and strong product knowledge.
Ensure smooth daily store operations and compliance with company policies and procedures.
Manage stock effectively, including stock replenishment, stock checks, deliveries, and shrinkage control.
Support seasonal merchandise launches, promotions, and Visual Merchandising standards.
Ensure the store is clean, organized, and maintained to brand standards.
Handle cashier transactions accurately and efficiently.
Coach and develop team members through training, feedback, and on-the-job guidance.
Ensure all team members consistently represent the brand’s values and standards.
Support the Store Manager in achieving overall store performance and operational excellence.
Benefits
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