- Kuala Lumpur Federal Territory Malaysia
Transmedic Group Hiring! Full Time Senior Product Specialist (Ophthalmology, Kuala Lumpur) in Federal Territory - Ricebowl
Senior Product Specialist (Ophthalmology, Kuala Lumpur)
Transmedic Group
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Job Description
Responsibilities
Key Responsibilities
- Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
- Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
- Customer service & responsiveness: respond promptly, follow through on commitments and resolve customer issues professionally.
- Sales discipline & reporting: maintain accurate CRM/pipeline/account records, submit forecasts and reports on time, and provide meaningful market intelligence.
- Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
- Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
- Constant track on competitor activity feedback to maintain a competitive advantage.
- Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
- Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
- Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
- Collaborating with other departments to ensure sales activities are integrated and proper processes and protocols are followed to provide the most suitable service to the customer needs.
- Review of processes and recommend process improvements to ensure customer is successful.
- Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
- Maintaining and archiving quotation and pricing information for future strategic and management decisions.
- Assist with other duties assigned by the manager from time to time based on the demands of the business and its developments or challenges.
- Account management: build strong relationships with doctors, nurses, OT staff, purchasing and other stakeholders; develop existing accounts rather than only taking orders.
- New business development: prospect for new accounts, convert competitive users, cross selling and follow through until conversion.
- Product & clinical competency: demonstrate strong product knowledge, understand relevant clinical concepts and competitor products, and communicate accurate product information.
- Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
- Minimum of 3-5 years of relevant working experience
- Good inter-personal skills, efficient oral & written communication
- Excellent computer literacy
- Ability to prioritize and execute knowledge of local laws and documentary procedures
- Proficiency in MS Office Application (Word, Power Point, Excel)
- Professional conduct & compliance: punctuality, integrity, appropriate expense claims, company policy compliance and professional behaviour with customers and colleagues.
- Learning & development: complete required training and continuously improve clinical, product and selling competency.
- Ownership & accountability — proactively solve problems, communicate issues early and take responsibility for agreed actions rather than waiting to be instructed.
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