Aftermeal Cafe Hiring! Full Time Dessert Cafe Outlet Supervisor in Selangor, Earn up to MYR 2,700 - Ricebowl

[Salary Package]
RM2600 - RM2700 all inclusive (Fixed OT, Allowances & Incentives) before statutory deduction.

[Job Reponsibilities]

1. Run the Outlet

• Oversee the daily operations of the assigned outlet, including staffing, workflow, opening and closing procedures.
• Ensure smooth and efficient operations while maintaining Aftermeal's service and operational standards.
• Report key operational matters, outlet performance and issues to the Management.

2. Lead & Develop the Team

• Lead, supervise and motivate full-time and part-time team members.
• Prepare and manage staff rosters to ensure sufficient manpower coverage according to business needs.
• Monitor attendance, punctuality, performance and workplace discipline.
• Train and coach new and existing staff on SOPs, service standards, product knowledge, POS and daily operations.
• Build a positive, supportive and accountable team culture.

3. Deliver Great Customer Experience

• Lead by example and ensure customers receive friendly, efficient and professional service.
• Handle customer feedback and complaints calmly and professionally.
• Resolve service and operational issues promptly and escalate matters when necessary.

4. Manage Sales & Outlet Operations

• Monitor sales, POS transactions and daily cash reconciliation to ensure accuracy.
• Ensure proper use of POS and adherence to payment and cash-handling procedures.
• Monitor outlet productivity and support initiatives to achieve sales and operational targets.
• Prepare daily operational and other required reports accurately and on time.

5. Maintain Stock, Hygiene & Standards

• Monitor inventory, stock levels, ordering, reconciliation and wastage.
• Ensure proper handling and storage of products and operating supplies.
• Maintain high standards of cleanliness, hygiene, food safety and outlet presentation.
• Ensure team compliance with company SOPs, policies and safety requirements.

6. Improve & Support the Business

• Identify operational issues and opportunities to improve service, efficiency and team performance.
• Take appropriate action on SOP non-compliance, staff issues and operational concerns.
• Support the implementation of new initiatives, training and other projects assigned by Management.
• Perform other duties and assignments as required by the Management.

[Requirements]

• Minimum SPM, Diploma or equivalent qualification.
• At least 1year of experience in F&B, retail, hospitality or a similar service environment; supervisory or team-lead experience is an advantage.
• Strong leadership, communication and people-management skills.
• Customer-focused with a genuine interest in creating a positive customer experience.
• Responsible, proactive, willing learn and to be hands-on during daily operations.
• Able to solve problems, make timely decisions and stay calm in a fast-paced environment.
• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.
• Able to work independently while contributing positively to the team.
• Willing to work shifts, weekends and public holidays when required.
• Possess own transport and be willing to travel between outlets when required.

Job Type: Full-time

Pay: RM2,600.00 - RM2,700.00 per month

Application Question(s):

• Can you work on public holidays?
• Can you start work immediately? If not, what is your notice period?
• Do you speak English and Bahasa Malaysia?
• Do you have a Car or Motorcycle that you can use to travel to work?
• Do you consents for us to do a background check with your previous employer?

Work Location: In person