St Luke's ElderCare (SLEC) Hiring! Full Time Manager-Cluster Lead, Integrated Facilities Management (IFM) in - Ricebowl

Role Purpose

To lead and deliver integrated facilities management (IFM) services across a portfolio of eldercare facilities (Nursing Homes and Day Care Centres), ensuring safe, compliant, reliable and cost-effective operations.

The role will support the organisation's transition from traditional facilities management to a cluster-based IFM operating model, integrating hard and soft services, vendor performance, asset management and operational support functions.

This role will focus on site and multi-site operations and is expected to evolve into a Cluster IFM Lead with full accountability for a group of eldercare facilities.

Key Responsibilities

1. Multi-Site / Cluster Operations

• Oversee facilities operations across multiple sites (e.g. Nursing Homes, Senior Care Centres, Day Rehab Centres, Active Ageing Centres)
• Ensure consistent service standards, safety and operational performance
• Supervise site-based IFM executives / Senior Operations Executives
• Support site leadership (e.g. Deputy Heads, Centre Managers)

2. Integrated Facilities Management (IFM) Delivery

• Implement and manage integrated services including:

-Hard services (M&E, building systems)

-Soft services (cleaning, pest control, waste management)

-Security, laundry, kitchen infrastructure (where applicable)

• Ensure coordination across all service lines

3. Vendor & Contract Management

• Manage outsourced service providers
• Monitor performance against SLAs and KPIs
• Conduct regular performance reviews and audits
• Support tendering, contract negotiation and renewal processes

4. Asset & Maintenance Management

• Oversee preventive and corrective maintenance programmes
• Maintain asset registers and lifecycle planning
• Review and recommend repair, replacement and upgrade works
• Ensure reliability of critical building systems

5. Compliance, Safety & Audit

• Ensure compliance with relevant regulatory requirements, including:

-Healthcare licensing requirements (e.g. HCSA)

-Fire safety and emergency preparedness

-Workplace safety and environmental regulations

• Support audits, inspections and corrective actions

6. Budget & Cost Management

• Manage operating expenditure (OPEX) for assigned sites
• Monitor costs and identify optimisation opportunities
• Support capital expenditure (CAPEX) planning and justification
• Ensure procurement compliance and financial discipline

7. Stakeholder Management

• Work closely with internal stakeholders including:

-Nursing and clinical teams

-Operations and centre management

-Corporate support functions (Finance, HR, Procurement)

• Manage external stakeholders including vendors and regulators
• Resolve operational and service-related issues effectively

8. Project & Transition Management

• Support new site openings, transitions and mobilisation
• Coordinate renovation, upgrading and A&A works
• Ensure minimal disruption to operations during works

9. IFM Transformation & Continuous Improvement

• Support the transition from traditional FM to IFM model
• Implement standardised SOPs and workflows
• Drive service integration and operational efficiency
• Contribute to process improvements and innovation initiatives

10. Reporting & Data Management

• Prepare regular operational and management reports
• Track KPIs, SLAs and performance metrics
• Support development of dashboards and analytics
• Ensure accurate and timely data submission across sites

Qualifications & Experience

• Degree or Diploma in Facilities Management, Engineering, Building Services, Real Estate, or related discipline
• Relevant professional certifications (e.g. IFM, Fire Safety Manager, WSH) will be an advantage
• Minimum 5–10 years of experience in facilities management or integrated facilities management
• Experience managing multiple sites or portfolios preferred
• Experience in vendor and contract management
• Experience in budgeting and cost control
• Experience in healthcare, institutional, or high-compliance environments will be an advantage