- Islandwide (Singapore) Singapore
Working Location
Job Description
Responsibilities
Job Responsibilities :
- Supervise and coordinate daily hotel operations, including Front Office, Housekeeping, Guest Services and Maintenance.
- Monitor staff attendance, work performance, duty rosters and manpower allocation.
- Coordinate with different departments to ensure smooth hotel operations.
- Handle guest enquiries, feedback and complaints professionally.
- Monitor room availability, cleanliness, maintenance and service standards.
- Assist in monitoring operational expenses, inventory and resource utilisation.
- Train, guide and supervise hotel employees to maintain service quality and productivity.
- Prepare daily operational reports and report important issues to management.
- Ensure compliance with hotel policies, standard operating procedures and workplace safety requirements.
- Identify operational issues and recommend improvements to enhance productivity and guest satisfaction.
Job Requirements:
- Relevant experience in hotel operations, hospitality or a supervisory position.
- Good leadership, communication, coordination and problem-solving skills.
- Ability to supervise staff and manage daily operational matters.
- Knowledge of hotel procedures, guest service standards and housekeeping coordination.
- Proficiency in basic computer applications and operational reporting.
- Willingness to work shifts, weekends and public holidays when required.
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