SEA Limited Hiring! Full Time Business Product Manager, AI Cloud in - Ricebowl

We are building an AI-native cloud platform that brings together scalable AI infrastructure, model services, and AI development capabilities to help enterprises build, deploy, and operate AI applications. As we bring the platform to early customers, we are looking for a product manager to bridge the gap between customers, product, and engineering teams.

You will work closely with business development teams to understand customer needs, help customers evaluate and adopt our platform, and translate real-world usage and feedback into actionable product improvements.

This role is ideal for someone who is customer-oriented, product-minded, and technically curious, with a strong interest in AI and cloud technologies.

Support Technical Pre-Sales

• Partner with business development teams in customer conversations to understand customers' business and technical requirements
• Explain our AI cloud platform, product offerings, key capabilities, and relevant use cases in a clear and practical manner
• Assess whether our solutions are a good fit for customers and help identify suitable products, configurations, and adoption paths
Support product demonstrations, technical discussions, and early solution design when needed

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Drive Customer Onboarding & Trials

• Guide interested customers through the end-to-end onboarding journey, from initial evaluation and account setup to product trials and UAT
• Help customers get started with the platform, including selecting appropriate AI models, APIs, compute resources, and platform capabilities based on their use cases
Coordinate with internal product and engineering teams to resolve issues encountered during onboarding and trials

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Build the Customer Feedback Loop

• Engage closely with customers during trials to understand their experience, pain points, requirements, and product preferences
• Translate customer feedback into clear and actionable product requirements for product and engineering teams
Track key issues and feature requests, and help prioritize improvements based on customer impact and business value

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Bridge Customers, Product, and Engineering

• Serve as a key interface between customer-facing teams and technical teams
• Develop a strong understanding of the platform's capabilities, limitations, roadmap, and underlying technical concepts
• Help product and engineering teams understand how customers are using the platform and where additional capabilities are required

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field
• Past relevant internship/fulltime experience in product management preferred
• Strong interest in AI, cloud computing, and enterprise technology, with the ability and willingness to quickly learn new technical concepts
• Basic understanding of modern AI concepts such as LLMs, inference, APIs, tokens, RAG, and AI agents
• Basic understanding of cloud computing concepts such as compute, GPUs, virtual machines, containers, storage, networking, and APIs
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Strong logical thinking and structured problem-solving skills
• Comfortable working across business, product, and engineering teams

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