Banyan Group Hiring! Full Time Manager - Human Capital (HRIS) in - Ricebowl

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across more than 100 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The Role

To own and lead the Group’s Human Capital Information System (bgX, powered by Darwinbox), ensuring it is reliable, well governed and continuously improved, so that HC processes, data and insights across all Banyan Group properties and offices are accurate, efficient and aligned with business needs.

Job Responsibilities

• Acts as the Group system owner for bgX (Darwinbox), overseeing the configuration, maintenance and performance of all HCIS modules.
• Develops and drives the HCIS roadmap in line with the People & Culture strategy, prioritizing enhancements that improve associate experience, process efficiency and data quality.
• Leads the rollout of bgX to new regions, properties and pre-opening hotels, covering planning, data migration, configuration, user acceptance testing (UAT) and go-live support.
• Manages the end-to-end change request process: gathers and documents business requirements, assesses impact, configures or coordinates solutions with the vendor, and tests thoroughly before release.
• Designs, configures and maintains workflows and approval matrices, ensuring they reflect Group policies, delegation of authority and local requirements.
• Sets up, tests and launches the Group’s HC cycles in the system, such as goal setting, performance reviews, talent review and the annual compensation cycle, ensuring they run on time.
• Manages integrations between bgX and connected platforms, including payroll, finance, learning management (e.g. Docebo) and other third-party applications, working with ICT and vendors to resolve interface issues.
• Ensures the accuracy, completeness and integrity of associate master data through regular audits, clear data standards and defined data ownership at property level.
• Develops and maintains standard reports and dashboards, and provides HC analytics and completion status updates to Group HC, Group leadership and property teams.
• Prepares project updates and status presentations for the HCIS Steering Committee and senior leadership.
• Manages the relationship with Darwinbox and other HC technology vendors, including service levels, issue escalation, release updates, contract scope and costs.
• Administers role-based access, user security profiles and system permissions, ensuring appropriate segregation of duties.
• Ensures the HCIS complies with applicable data protection and privacy regulations across operating countries (e.g. Thailand PDPA, China PIPL, EU GDPR) and with Group ICT security policies.
• Provides second-level system support to HC teams and associates, ensuring issues are logged, prioritized and resolved within agreed timelines.
• Builds and leads a network of property HCIS champions and key users, equipping them with the training and resources needed to support local adoption.
• Develops and delivers user training, system guides, FAQs and process documentation, in collaboration with Group Human Capital communications.
• Reviews new system releases and features, assesses their relevance to the Group and plans adoption where they add value.
• Monitors system adoption and usage, identifies gaps and drives improvements with regional and property HC leaders.
• Maintains HCIS policies, SOPs, configuration records and change logs to support business continuity and audit readiness.
• Prepares, monitors and controls the HCIS budget, including licences, vendor services and enhancement costs.
  
  

Requirements

• 6–8 years of HCIS / HC technology experience, with at least 3 years managing a cloud-based HCM platform (e.g. Darwinbox, SAP SuccessFactors, Workday, Oracle HCM) in a multi-country organization.
• Bachelor’s Degree in Human Capital / Human Resources, Information Systems, Business Administration or a related field. HCIS or system certification (e.g. Darwinbox) is an advantage.
• Strong working knowledge of end-to-end HC processes, from hire to retire
• Hands-on configuration experience in a cloud HCM system, including workflows, forms, roles and permissions
• Proven experience leading HCIS implementations or multi-country rollouts, including UAT and go-live
• Strong data management skills with high attention to detail
• Strong reporting and analytical skills; advanced Microsoft Excel
• Understanding of system integrations (APIs, file-based interfaces) with payroll, finance and learning platforms
• Sound knowledge of data protection and information security principles
• Strong project management skills, able to manage multiple priorities and deadlines
• Able to translate business needs into clear system requirements and practical solutions
• Strong problem-solving skills with a structured, logical approach
• Effective vendor and stakeholder management skills
• Able to explain technical topics clearly to non-technical users
• Able to develop training materials and deliver user training
• Service oriented with a strong sense of ownership
• Comfortable working across cultures and time zones in a large, multi-cultural organization
• Strong sense of commitment and unquestionable integrity
• Discreet in handling confidential information
• Team oriented, yet able to work independently