WYNDHAM GRAND BANGSAR KUALA LUMPUR Hiring! Full Time Team Leader - Banquet in Selangor, Earn up to MYR 3,500 - Ricebowl

• Diploma or Certificate in Hospitality Management, Food & Beverage or a related field is an advantage.
• Minimum 1–2 years of experience in banquet or food and beverage operations.
• Good knowledge of banquet setup, event operations and food and beverage service standards.
• Strong leadership, communication and interpersonal skills.
• Able to work under pressure and manage multiple events simultaneously.
• Good problem-solving and decision-making abilities.
• Willing to work shifts, weekends and public holidays.

Job Summary

Responsible for supervising and coordinating daily banquet operations to ensure the smooth execution of meetings, conferences, weddings, corporate functions and other events. Ensure excellent guest service, proper event setup and compliance with hotel service standards.

Key Responsibilities

1. Supervise and lead banquet service staff to ensure smooth and efficient event operations.
2. Coordinate banquet setup, including tables, chairs, linens, tableware, staging and audiovisual equipment according to the event requirements.
3. Ensure all banquet venues are properly prepared and ready before the commencement of each event.
4. Brief team members on event details, function sheets, guest requirements and service expectations.
5. Monitor food and beverage service during events to ensure timely and quality service.
6. Assign duties and monitor staff performance to ensure sufficient manpower and operational efficiency.
7. Handle guest enquiries, requests and complaints professionally, ensuring guest satisfaction.
8. Ensure cleanliness, hygiene and proper maintenance of banquet facilities and equipment.
9. Assist in training, coaching and guiding banquet associates to improve service quality and operational performance.
10. Ensure proper handling, storage and control of banquet equipment, furniture and operating supplies.
11. Report any operational issues, equipment damage or guest feedback to the Banquet Manager.
12. Perform other duties and responsibilities as assigned by the management.