Fugo Ryori (F&B) Sdn. Bhd. Hiring! Full Time Service Team Leader in Melaka, Earn up to MYR 3,500 + additional compensation - Ricebowl

Supervise and coordinate daily operations of the service team to ensure smooth and efficient service delivery.

Provide leadership and guidance to a team of 20 employees, fostering a positive and productive work environment.

Train new staff members on service standards, menu knowledge, and operational procedures, and conduct ongoing training for existing staff.

Monitor staff performance, provide constructive feedback, and implement performance improvement plans as needed.

Resolve customer complaints and service issues promptly and effectively, ensuring high levels of customer satisfaction.

Ensure adherence to all health, safety, and hygiene regulations within the establishment.

Manage inventory of service supplies and place orders as necessary to maintain adequate stock levels.

Collaborate with kitchen staff to ensure timely and accurate order fulfillment and overall operational efficiency.

Assist in the development and implementation of strategies to enhance customer experience and loyalty.

Conduct regular team meetings to communicate updates, discuss challenges, and gather feedback.

Supervise and coordinate the daily operations of the service staff, ensuring smooth and efficient service delivery during peak hours and special events.

Train, mentor, and develop service team members, providing constructive feedback and identifying areas for skill enhancement to maintain high service standards.

Monitor staff performance, conduct regular evaluations, and implement performance improvement plans as needed to ensure optimal productivity and guest satisfaction.

Address and resolve customer complaints and concerns promptly and professionally, employing conflict resolution techniques to ensure a positive guest experience.

Collaborate with kitchen and bar staff to ensure seamless communication and coordination, optimizing workflow and minimizing service delays.

Maintain inventory of service supplies, place orders as needed, and ensure proper storage and utilization to control costs and prevent shortages.

Enforce company policies and procedures, including health, safety, and hygiene standards, ensuring compliance among all service personnel.

Assist in the development and implementation of service strategies to enhance customer satisfaction, loyalty, and overall dining experience.

Manage staff scheduling and work assignments to ensure adequate coverage and efficient allocation of resources.

Conduct pre-shift meetings to brief the team on daily specials, menu changes, and service objectives.