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You will drive operational efficiency and control for Private Banking Middle Office teams by analyzing processes, gathering functional requirements, and delivering key change initiatives. In this role, you will bridge the gap between operations, technology, and risk stakeholders to optimize client service and implement robust digital solutions.

Responsibilities

• Capture and document detailed business requirements, user stories, process maps, and functional specifications under senior guidance.
• Conduct end-to-end process analysis across Middle Office workflows to identify risks, operational gaps, and automation opportunities.
• Analyze operational data and generate Management Information (MI) reports on turnaround times, volumes, and exception metrics.
• Coordinate cross-functional alignment across Front Office, Operations, Compliance, Risk, and Technology teams to clarify priorities.
• Facilitate User Acceptance Testing (UAT) through test scenario design, evidence collection, defect logging, and sign-off tracking.
• Maintain complete documentation, RAID logs, and Standard Operating Procedures (SOPs) to ensure full audit readiness.

Requirement

• Strong analytical and problem-solving skills with a proven track record of structuring complex operational data.
• Excellent written and verbal communication skills in English, accompanied by fluency in Cantonese or Mandarin.
• High proficiency in Microsoft Office (Excel, PowerPoint, Word), with knowledge or experience in VBA and data reporting tools considered a plus.
• Solid understanding of risk-and-controls frameworks and strong interest in Private Banking Middle Office operations.
• Effective stakeholder management capabilities across technical and non-technical business units.
• Fresh graduates are welcome; with relevant internships or project experience in financial services and business analysis is an advantage.