As a support staff, you will be providing administrative and customer service support to the career centre operations. Your duties include:
Responsibilities
Check and prepare records: Review case & records to ensure information is accurate, complete and up to date.
Support case processing: Assist with processing data entry cases, including creating profiles, updating required fields, retrieving missing information and calling to verify cases from internal systems where needed.
Handle data entry cases: Manage a high volume of data entry cases and ensure information is keyed in accurately and on time, based on the criteria and guidance provided.
Support reporting and operations: Assist with ad-hoc record checks, data reconciliation, reporting support and other administrative tasks to support daily operations.
Requirements
O level and above qualification
Able to converse in English & another 2nd language
Prior customer service experience, preferably in handling challenging situations or demanding clients
Meticulous, independent and a team-player
Willing to learn and able to adapt to new job matching systems
Proficient in MS Office (Excel & Word)
Only Singaporeans may apply.
We will only contact shortlisted candidates.
Employment and Employability Institute (e2i) is the empowering network for individuals and companies seeking skills and solutions for growth. Since 2008, e2i has assisted more than 700,000 individuals through our career guidance, professional development, and job matching services.?With an extensive network of partners, e2i offers hiring, training and productivity solutions to businesses. We are an initiative of the National Trades Union Congress (NTUC) to support nation-wide manpower and skills upgrading initiatives. For more information, please visit us at *************
Why Join Us?
Join the leading organisation to create solutions for better employment and employability. e2i helps Singaporeans get better skills and jobs, and partners companies to recruit, train working people and raise productivity.
Be part of our exciting journey. Join us if you envision yourself.
connecting with working people to upgrade skills and enhance job worth
engaging employers to increase productivity and job values
working with training providers and partners to create employment and employability programmes
If you would like to make a real difference to the lives of others, send in your application now.
We will only contact shortlisted candidates.