Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Care Specialist - Digital Payments in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Job Overview:

Are you looking for a platform to leverage your language strengths and unlock your potential?

Whether you’re a fresh graduate, experienced professional, or considering a career change, this role allows you to utilise your language skills while developing communication, problem-solving, and customer management skills.

Gain international exposure, build valuable experience, and create more opportunities for your next career step.

Job Details:

Working Hours: 24/7 Rotational Shifts
Working Days: 5 days per week, 2 days off
Location: Kuala Lumpur (Near Ampang Park LRT Station)
Salary: Basic Salary + Allowance

Job Requirements

• Candidates must possess at least an SPM qualification.

• At least 2 years of experience in customer service.

• Proficient in spoken and written Mandarin and English.

• Background in fintech, online payment services or banking will be an added advantage.

• Strong communication, interpersonal and problem-solving abilities.

• Patient, responsible and committed to providing good customer service.

• Willing to work on rotating shifts, including weekends and public holidays, as required by a 24/7 operation.

• Handle customer enquiries through inbound calls and emails
• Assist customers with digital payment issues, including failed transactions, duplicate charges and delayed payments
• Check transaction statuses and provide appropriate solutions
• Assist with KYC verification and follow up on transaction-related cases
• Coordinate with internal teams to investigate and resolve complex customer issues
• Maintain a high standard of customer service and customer satisfaction
• Follow up on unresolved cases and ensure timely resolution

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days