SmartField Tech Hiring! Full Time Deskside Support-EUC Engineer in - Ricebowl

WE’RE HIRING – DESKSIDE SUPPORT ENGINEER | SINGAPORE

SmartField Tech is expanding its IT support operations in Singapore and looking for experienced Deskside Support Engineers to join our growing technical team.

We are looking for customer-focused professionals with strong hands-on experience in enterprise IT support, end-user computing and hardware/software troubleshooting.

LOCATION: Singapore

POSITION: Deskside Support Engineer

LEVEL: L1 / L2

WORK MODEL: On-site

EMPLOYMENT: Full-time / Project-Based

START DATE: Immediate / As per project requirement

KEY RESPONSIBILITIES:

• Provide onsite deskside and end-user technical support.

• Diagnose and resolve desktop, laptop, hardware and software issues.

• Support Windows 10/11 operating systems and enterprise applications.

• Install, configure, upgrade and replace desktops, laptops and IT peripherals.

• Troubleshoot printers, scanners, monitors, docking stations and other devices.

• Provide support for Microsoft 365 applications, Outlook, Teams and Office products.

• Troubleshoot user login, password, access and authentication issues.

• Perform basic Active Directory user and device administration.

• Troubleshoot LAN, Wi-Fi, VPN and general network connectivity issues.

• Handle incidents and service requests through ITSM/ticketing platforms.

• Support device deployment, refresh, IMAC and hardware migration activities.

• Perform software installation, patching and system configuration.

• Maintain IT asset inventory and update hardware records.

• Escalate complex technical issues to L2/L3 teams when required.

• Maintain accurate ticket documentation and meet agreed SLAs.

• Provide professional and timely support to end users and business stakeholders.

️ REQUIRED TECHNICAL SKILLS:

• Strong Windows 10/11 troubleshooting experience.

• Desktop and laptop hardware troubleshooting.

• Microsoft 365 and Office application support.

• Active Directory fundamentals.

• Basic networking: TCP/IP, DNS, DHCP, LAN and Wi-Fi.

• Printer and peripheral troubleshooting.

• ITSM tools such as ServiceNow, Jira or similar.

• Knowledge of remote support and endpoint management tools.

• Understanding of ITIL and incident management processes.

• Experience with IT asset management and device deployment.

CANDIDATE PROFILE:

• 2–5 years of experience in Deskside / Desktop / EUC Support.

• Hands-on experience supporting enterprise users.

• Strong troubleshooting and analytical abilities.

• Excellent customer service and communication skills.

• Ability to work independently at customer locations.

• Professional attitude and strong ownership of assigned tickets.

• Good English communication skills.

• Relevant IT certifications such as CompTIA A+, Microsoft or ITIL are an advantage.

ADDITIONAL ADVANTAGE:

Experience supporting large enterprise environments, financial institutions, corporate offices or multinational organizations.

HOW TO APPLY:

Interested candidates and local IT service partners are welcome to connect.

Please share:

• Updated CV

• Current location in Singapore

• Years of relevant experience

• Technical certifications

• Availability / notice period

• Expected monthly salary or daily commercial rate

Email your CV at: *************

SmartField Tech

*************

+************* 483306

*************

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