- Kuala Lumpur Federal Territory Malaysia
Standard Chartered Bank Hiring! Full Time Associate Director, Client Solutions - Securities Services Implementation in Federal Territory - Ricebowl
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Job Description
Responsibilities
Requisition Number: 65132
Job Location: Kuala Lumpur, MYS
Global Grade: Band 6
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 11/11/2026
Posting End Date: 25/11/2026
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• Delivery of technical channels to the Client including API’s, H2H, S2B including training.
• Supporting the senior implementation mangers with the delivery of complex client mandates.
• Assisting with the delivery of the project change delivery framework and methodology.
• Project managing the implementation of new client business.
• Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
• General MIS collation and creation for departmental tracking against KPI’s.
• Execute project administration tasks
Business
• Maintain close and collaborative relationships with internal stakeholders and key clients
• Provides regular implementation updates and escalates key issues on a timely basis to line manager
• Clients range in size from small, single market, single product clients to those using multiple products in multiple markets.
• Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests
• Meet the key milestones agreed with the Client
• Complete implementations on time and within budget
• Achieve and aim to exceed all of the Clients’ expected benefits
• Delivery of technical channels to the Client including API’s, H2H, S2B.
• Conduct FSS S2B Training to Clients
• Communicates implementation progress to internal Stakeholders
• Monitor and track the complietion of Post Implementation Reviews (PIR’s)
• Sales Support
• Active engagement in solution design
• Participates in Client meetings/workshops/presentations.
• Support RFP/RFI process
• Channels Development
• Feedback to the Channels team Client feedback and requests for enhancement.
• Support new functionality testing
• Support / coordinate client testing
• Client Servicing
• Monitor and track any open issues from the implementation through to resolution post the Client going live.
• Respond to issues/requests escalated by SS CSM
• Provide advice and support to the Client post implementation
• Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.
• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.
• Strong drive for results, ability to plan, track and follow through to drive results
• Strong programme management skills, attention to detail and diligence in execution
• Proven capabilities in growing businesses and developing franchise
• Proven risk management capabilities
• Proven experience of managing change
• Thorough understanding of complex clients and ability to deliver in challenging situations
• Facilitates collaborative working across the Bank and with key industry stakeholders
• Influence internal stakeholders to implement clients’ strategic requirements
Job Summary
- Responsible for logging and tracking the change requirements identified during the new business client implementation process.
• Delivery of technical channels to the Client including API’s, H2H, S2B including training.
• Supporting the senior implementation mangers with the delivery of complex client mandates.
• Assisting with the delivery of the project change delivery framework and methodology.
• Project managing the implementation of new client business.
• Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
• General MIS collation and creation for departmental tracking against KPI’s.
• Execute project administration tasks
Key Responsibilities
Strategy
- Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
Business
- Works closely with Sales/BAM/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans and appropriately log change requests.
• Maintain close and collaborative relationships with internal stakeholders and key clients
• Provides regular implementation updates and escalates key issues on a timely basis to line manager
• Clients range in size from small, single market, single product clients to those using multiple products in multiple markets.
• Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests
Processes
- Client Implementations
• Meet the key milestones agreed with the Client
• Complete implementations on time and within budget
• Achieve and aim to exceed all of the Clients’ expected benefits
• Delivery of technical channels to the Client including API’s, H2H, S2B.
• Conduct FSS S2B Training to Clients
• Communicates implementation progress to internal Stakeholders
• Monitor and track the complietion of Post Implementation Reviews (PIR’s)
• Sales Support
• Active engagement in solution design
• Participates in Client meetings/workshops/presentations.
• Support RFP/RFI process
• Channels Development
• Feedback to the Channels team Client feedback and requests for enhancement.
• Support new functionality testing
• Support / coordinate client testing
• Client Servicing
• Monitor and track any open issues from the implementation through to resolution post the Client going live.
• Respond to issues/requests escalated by SS CSM
• Provide advice and support to the Client post implementation
People and Talent
- Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally
• Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.
Risk Management
- Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
Governance
- Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Closely liaises with all key stakeholders involved in the implementation process, which include:
• the client
• internal entities such as FSS Sales, Product, Operations, Client Solutions, Prime Services, Financial Markets, Relationship Managers, Client Coverage, DCDA, Customer Integrations (CUI), Technology, Legal and Compliance.
• external entities as appropriate
Other Responsibilities
• Embeds Here for good and Group’s brand and values,
• Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Act as a role model, behaving with integrity and demonstrating exemplary conduct.
Skills and Experience
- Extensive end to end knowledge of Financing & Securities Services within Financial Markets
• Strong drive for results, ability to plan, track and follow through to drive results
• Strong programme management skills, attention to detail and diligence in execution
• Proven capabilities in growing businesses and developing franchise
• Proven risk management capabilities
• Proven experience of managing change
• Thorough understanding of complex clients and ability to deliver in challenging situations
• Facilitates collaborative working across the Bank and with key industry stakeholders
• Influence internal stakeholders to implement clients’ strategic requirements
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: *************
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