Cycle & Carriage Malaysia Hiring! Full Time EV Product Expert in Selangor - Ricebowl

Job description:

Delivery Booking & Scheduling

• Coordinate vehicle readiness, delivery schedules and bay allocation.
• Confirm customer delivery slots with Sales and Administration teams.
• Communicate confirmed schedules to relevant stakeholders.

Vehicle Preparation & Quality Control

• Verify vehicle VIN, specifications, customer assignment, PDI, registration and documentation.
• Coordinate vehicle logistics and ensure timely arrival at the Delivery Hub.
• Oversee vehicle preparation, accessories installation and BEV charging.
• Conduct final vehicle quality checks and escalate defects or issues.
• Ensure only delivery-ready vehicles are released to customers.

Customer Handover

• Welcome customers and manage the vehicle handover process professionally.
• Conduct product orientation covering key vehicle, charging, app, safety and ownership features.
• Complete required documentation and obtain customer sign-off.
• Introduce customers to Aftersales and coordinate the overall delivery experience.

Delivery Experience Management

• Ensure a smooth and efficient customer delivery experience.
• Resolve or escalate last-minute delivery, documentation and vehicle readiness issues.
• Manage customer concerns and expectations professionally, including delays or defects.

Post-Delivery Customer Support

• Address immediate customer queries on vehicle usage, charging, warranty and servicing.
• Follow up on unresolved delivery concerns through to resolution.
• Support customer satisfaction survey completion and NPS targets.

Administration & Continuous Improvement

• Maintain accurate vehicle and customer delivery records and track outstanding OTPs.
• Monitor SOP compliance and identify recurring delivery issues.
• Support root-cause analysis and recommend process improvements.
• Support weekend delivery operations.

Your Profile:

• 2+ years’ experience in a customer-facing automotive, vehicle delivery/handover, or product specialist role.
• Experience with EV/BEV vehicles is preferred.
• Strong written and verbal English; Bahasa Malaysia is an advantage.
• Confident customer-facing communicator with the ability to explain technical EV/BEV features clearly to non-technical customers.
• Able to identify and escalate technical or product issues appropriately.
• Willing to work weekends, when most vehicle deliveries take place.