APEG SYSTEM SDN BHD Hiring! Full Time SERVICE MANAGER ELECTRIC VEHICLES (EV) - e.MAS G-MART GROUP in Selangor, Earn up to MYR 5,000 - Ricebowl

Duties and Responsibilities:

• Manage and supervise daily service department operations, including vehicle servicing, maintenance, repairs and diagnostics.
• Lead and monitor the performance of Service Advisors, Technical Leaders, technicians and other service personnel.
• Develop and implement strategies to improve workshop productivity, service quality and customer satisfaction.
• Monitor service department performance, operational costs, labour efficiency and revenue against established targets.
• Ensure all vehicle servicing and repair work complies with e.MAS manufacturer standards, technical guidelines and warranty requirements.
• Oversee vehicle inspections, diagnostics, repairs and quality control to ensure vehicles are in proper working condition before delivery.
• Ensure proper handling of EV high-voltage systems and compliance with applicable safety procedures.
• Coordinate with the Technical Leader and manufacturer technical support team to resolve complex technical issues.
• Monitor customer complaints, service feedback and repeat repair cases, and implement corrective actions where necessary.
• Ensure service appointments, repair schedules and vehicle delivery timelines are managed efficiently.
• Oversee warranty claim processes in coordination with the Warranty Officer to ensure accurate documentation and timely submission.
• Manage workshop equipment, tools, spare parts coordination and facility maintenance to support smooth operations.
• Recruit, train, supervise and evaluate service department personnel to improve technical competency and service performance.
• Prepare and review service performance reports, operational reports and key performance indicators (KPIs) for management.
• Ensure compliance with company policies, occupational safety requirements and manufacturer service procedures.
• Coordinate with the Sales, Parts, Warranty, Finance and Administration Departments to ensure effective operational support.
• Maintain good relationships with customers and ensure professional handling of service-related enquiries and complaints.
• Perform other duties as assigned by management from time to time.

Qualifications and Requirements

• Diploma or Degree in Automotive Technology, Automotive Engineering, Mechanical Engineering or a related field.
• Relevant experience in automotive after-sales service, workshop operations or service management.
• Experience in supervising a service team or managing workshop operations is preferred.
• Knowledge of electric vehicle technology, diagnostics and maintenance is an advantage.
• Understanding of warranty procedures, service operations and workshop performance management.
• Strong leadership, communication, problem-solving and decision-making skills.
• Good knowledge of customer service standards and operational cost control.
• Proficient in Microsoft Office and service management systems.
• Familiarity with EV high-voltage safety procedures and relevant training requirements.
• Able to work independently and manage multiple operational priorities.

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person