Chinasoft International Hiring! Full Time Resources Manager in Federal Territory - Ricebowl

Role Overview:

We are seeking a highly driven and strategic Strategic Portfolio Manager / Resource

Manager to support and manage key banking client accounts across Malaysia and the

region. This role will be responsible for workforce planning, recruitment coordination,

client engagement, stakeholder management, administrative operations, and overall

project resource management to ensure successful delivery of resources and project

initiatives.

The ideal candidate should possess strong communication and coordination skills,

experience managing banking clients, and the ability to work closely with internal delivery

teams, business stakeholders, and external clients. Proficiency in Mandarin (spoken,

written, and reading) is required to support Mandarin-speaking stakeholders and clients.

Key Responsibilities

Portfolio & Resource Management

• Manage overall resource allocation and workforce planning across multiple

banking projects and accounts.

• Monitor project staffing requirements, bench management, utilization, and

deployment planning.

• Coordinate with delivery managers and project teams to ensure timely fulfillment

of resource requests.

• Track hiring pipeline, onboarding progress, attrition, and manpower forecasting.

• Ensure optimal utilization of resources and support strategic workforce planning

initiatives.

Recruitment & Workforce Management

• Work closely with recruitment teams to source and fulfill technical and functional

roles.

• Participate in candidate screening, interview coordination, salary benchmarking,

and hiring discussions.

• Support workforce optimization initiatives and ensure alignment with project

demands and business growth.

• Maintain resource databases, reporting dashboards, and manpower analytics.

• Coordinate onboarding, offboarding, contract renewal, and employee movement

processes.

Client & Stakeholder Management

• Serve as a key liaison between clients, management, recruiters, and delivery

teams.

• Build and maintain strong relationships with banking clients and key stakeholders.

• Attend client meetings, resource discussions, and project governance sessions.

• Ensure client expectations and staffing requirements are effectively managed and

fulfilled.

• Handle escalations and support issue resolution in a timely and professional

manner.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources, Information

Technology, or related fields.

• Minimum 5 years of experience in resource management, workforce management,

recruitment, account management, project coordination, or operations within an

IT vendor or consulting environment.

• Prior exposure to banking or financial services clients is highly preferred.

• Experience handling recruitment and staffing for technology or project-based

roles.

• Experience in billing coordination, administrative operations, or project support

functions is an added advantage.

• Strong stakeholder management and client-facing communication skills.

• Proficient in Microsoft Excel, PowerPoint, and reporting tools.

• Ability to work in a fast-paced and dynamic environment.

Language Requirements

• Proficiency in Mandarin (spoken, reading, and writing) is mandatory.

• Good command of English is required.