Job description:
Here is a list of job scope and responsibilities for a Crew Petronas:
Customer and Staff Support
- Greet customers polite and friendly manner.
- Assist with fueling their vehicles.
- Answer customer inquiries and provide information about fuel types and prices.
- Offer customers if they have a Setel or Mesra Card.
- Promote customers on ongoing promotions, by upselling or cross-selling.
- Offer assistance with checking tyre pressure, and oil levels, and cleaning windshields if required.
- Create a good communication and teamwork culture among staff.
Fuel Dispensing
- Accurately dispense the requested amount of fuel into customers' vehicles.
- Ensure the fuel pump is operated safely and securely.
Cash Handling
- Handle cash transactions and operate the cash register or POS system.
- Provide accurate change and receipts to customers.
- Manage credit card transactions and handle any payment issues.
- Prepare accurate documentation and recording for sales transactions.
Fuel Management
- Monitor and maintain fuel levels in storage tanks.
- Report low fuel levels to the supervisor for reordering.
- Offloading and receiving of fuel.
Stock Management
- Monitor and maintain merchandise in the store.
- Restock and organize products in the store based on planogram.
- Order low-stock products.
- Records received products to the HOS system.
- Monitor and update any price changes.
- Create and pack special promotional products
- Monitor and remove products with approaching expiry date
- Liaise with suppliers regarding stock availability, ordering and return.
- Ensure all products are displayed with the PI label
V. Maintenance and Cleanliness
- Keep the fuel station, including the forecourt, fuel pumps, cashier counter, Kedai Mesra, and surrounding areas, clean and tidy.
- Dispose of trash and maintain cleanliness in customer service areas.
- Report any equipment malfunctions or maintenance needs to the supervisor.
Safety Procedures
- Follow safety protocols for handling fuel and operating fuel pumps.
- Ensure customers adhere to safety regulations, such as no smoking near fuel pumps.
- Respond to and report any safety incidents or emergencies immediately.
- Prohibit customers from filling more than 20 liters of fuel into containers.
- Ensure the filling amount is limited to 250 liter
Record Keeping
- Maintain accurate records of fuel sales, inventory levels, and transactions.
- Complete any required logs or reports as directed by the supervisor.
Additional Duties
- Assist with promotional activities or special offers as directed by management.
- Participate in training sessions or meetings as required.
- Perform other tasks as assigned by the supervisor or management.
Pay: RM1,700.00 per month
Work Location: In person