Job Responsibilities:
1) Strategic
- Develop and implement strategic direction and initiatives for Guarantee Monitoring & Reporting and Guarantee & Financing Recovery to strengthen portfolio oversight, improve recovery performance and support the Corporation’s objectives
- Establish and oversee effective monitoring and recovery frameworks to facilitate early identification of emerging credit risks, timely escalation and appropriate remedial actions.
- Drive initiatives to optimise subrogation and recovery outcomes, strengthen operational efficiency and enhance overall effectiveness across both functions.
- Lead continuous improvement and digitalisation initiatives to strengthen monitoring capabilities, reporting accuracy, recovery processes and data-driven decision-making.
- Ensure departmental strategies, performance objectives and resource requirements are aligned with the Corporation’s strategic priorities, governance framework and operational requirements.
2) Functional
- Provide overall leadership and oversight of the Guarantee Monitoring & Reporting and Guarantee & Financing Recovery functions, ensuring effective execution of departmental objectives and responsibilities.
- Oversee guarantee monitoring and reporting activities to ensure timely identification, assessment and escalation of emerging credit risks, portfolio deterioration and material exceptions.
- Oversee guarantee and financing recovery activities, including subrogation, ensuring appropriate recovery strategies are implemented and recovery performance is effectively monitored.
- Monitor and evaluate departmental performance against established KPIs, including portfolio monitoring effectiveness, reporting timeliness, recovery performance and operational efficiency.
- Ensure effective coordination and collaboration with relevant internal and external stakeholders to facilitate monitoring, reporting, remedial actions and recovery activities.
- Oversee the preparation and submission of management reports, ensuring accuracy, completeness and timely escalation of material issues to Management.
- Ensure compliance with applicable regulatory requirements, internal policies, approved authority limits and established governance and control frameworks.
- Provide leadership and direction to the respective Heads, including performance management, capability development, resource optimisation and succession planning.
- Drive continuous improvement in operational processes, systems and controls to strengthen efficiency, accountability and effectiveness across both functions.
Job Requirements:
Qualification: Minimum Bachelor’s Degree in Banking, Finance, Business Administration, Economics or a related discipline.
Experience: Minimum 20 years of working experience in the related field - banking, credit management, credit monitoring, remedial management or recovery operations, including substantial experience in a leadership or managerial capacity.
Knowledge & Skills:
- Strong knowledge of credit monitoring, portfolio management, credit risk assessment, remedial management, subrogation and recovery operations.
- Sound understanding of banking and financial services regulations, credit governance, recovery processes and relevant legal and regulatory requirements.
- Strong analytical, strategic thinking and problem-solving skills, with the ability to assess portfolio performance, identify emerging credit risks and formulate effective monitoring and recovery strategies.
- Proven leadership and people management skills, with the ability to drive performance, develop team capabilities and manage operational priorities effectively.
- Strong communication, negotiation and stakeholder management skills, with the ability to engage and collaborate effectively with internal and external stakeholders.
- Sound judgement and decision-making capabilities, with a results-oriented approach to operational effectiveness, risk management and continuous improvement.
- Ability to leverage technology, automation and data analytics to enhance credit monitoring, reporting and recovery effectiveness.