- Singapore
Monee Hiring! Full Time Regional Operations Specialist - Digital Banking in - Ricebowl
Working Location
Job Description
Responsibilities
Job Description
- Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.
- Design and enhance key banking operational processes to deliver superior customer experience.
- Track and monitor operation performances and metrics across key customer interactions.
- Conduct root cause analysis to identify quality and productivity improvement areas.
- Streamline standard operating procedures.
- A Bachelor’s Degree in Finance, Commerce, Accounting or Business equivalent
- Minimum 2 years of working experience, preferably in bank operations
- Experience in driving digital solutions (such as AI solutions) would be an added advantage
- Experience in process improvement projects
- Experience working with cross-functional, multi-country teams
- Excellent communication, planning and organizational skills
- Strong analytical and quantitative skills with a solution driven mindset
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
- High energy, self-motivated, thrives in a fast-paced start-up environment
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