GoViral Next PLT Hiring! Full Time Management Trainee – AI, Digital Marketing - Client Operations in Selangor, Earn up to MYR 3,500 - Ricebowl

Role Purpose

The AI, Content & Client Operations Management Trainee is a cross-functional role supporting the Company across AI-assisted work, content and creative production, digital marketing, project coordination, client communication and sales operations.

The Employee is expected to develop the ability to understand business and client requirements, communicate effectively with internal and external stakeholders, and use AI and digital tools to support the efficient execution of the Company’s work.

The role is intended to develop a commercially aware and operationally capable team member who can contribute across both project delivery and client-facing activities.

The Employee shall work under the direction of Management and shall be expected to adapt to changing project and business requirements.

1. AI-Assisted Work and Digital Tools

• Use Company-approved artificial intelligence tools and systems as part of day-to-day work where appropriate.
• Use AI to support research, analysis, ideation, content preparation, copywriting, design, coding, documentation, presentation preparation, testing and operational execution.
• Prepare suitable prompts, instructions, references and context when using AI tools.
• Review, verify and improve AI-assisted outputs before they are used internally or delivered externally.
• Identify inaccurate, unsupported, fabricated or inappropriate AI-generated information.
• Explore new AI tools, workflows and applications that may improve the Company’s productivity, quality or service delivery.
• Assist with internal AI implementation and process-improvement initiatives.

2. Content and Creative Production

• Assist in developing content and creative materials for social media, digital campaigns, websites, presentations and other Company or client requirements.
• Support the preparation of static graphics, short-form video content, simple motion content and other digital creative assets.
• Assist with captions, headlines, advertising copy, calls-to-action and other written content.
• Adapt creative materials for different platforms, formats and campaign requirements.
• Conduct research into content trends, competitor activity, brands, audiences and creative references.
• Assist in developing content ideas, campaign concepts and creative recommendations.
• Review creative materials for spelling, accuracy, formatting, layout, branding and overall quality.
• Work with other team members or external creative resources where specialist production is required.

3. Client Communication and Account Support

• Communicate professionally with prospective and existing clients through WhatsApp, telephone calls, online meetings, face-to-face meetings and other approved channels.
• Participate in client discussions, briefings, presentations and project meetings.
• Assist in understanding and documenting client requirements.
• Ask appropriate questions to clarify objectives, expectations, timelines and deliverables.
• Provide project updates and follow up on outstanding information, approvals and actions.
• Maintain clear and accurate records of important client communications.
• Coordinate between clients and internal delivery teams to ensure requirements are properly understood.
• Support client onboarding and ongoing account coordination.
• Escalate issues, complaints, scope changes or commercially sensitive matters to Management where appropriate.

4. Sales Operations and Business Development Support

• Support Management and the sales function in following up on enquiries, leads and prospective clients.
• Assist with sales calls, meetings and presentations where required.
• Follow up on quotations, proposals and outstanding client decisions.
• Assist in preparing proposals, presentations, quotations and related sales documentation.
• Conduct preliminary research on prospective clients before meetings or outreach.
• Assist in identifying client requirements and potential service opportunities.
• Maintain accurate records of leads, follow-ups, discussions and next actions in the Company’s designated systems.
• Support the transition of confirmed clients from sales into project execution.
• Assist with relationship management and post-sale follow-up where required.
• Ensure that potential opportunities and client enquiries are followed up in a timely manner.

5. Digital Marketing Support

• Assist with the planning and execution of digital marketing activities.
• Support campaigns across platforms including Meta, TikTok and other relevant channels.
• Assist in preparing advertising creative, copy and campaign materials.
• Support campaign setup, monitoring, optimisation and reporting.
• Review basic campaign data and assist in identifying opportunities for improvement.
• Coordinate with internal marketing personnel, clients and external vendors as required.
• Assist in preparing campaign performance updates and recommendations.

6. Website and Digital Project Support

• Assist in preparing website content, page structures, copy and visual materials.
• Support website and landing-page projects where required.
• Review websites for content, usability, presentation, responsiveness and other quality issues.
• Assist in coordinating website changes between clients, internal teams and external developers.
• Support basic website updates using platforms such as WordPress, Framer or other Company-approved systems where appropriate to the Employee’s capabilities.
• Participate in testing and quality assurance before digital projects are delivered or launched.

7. Project Management and Coordination

• Support multiple client and internal projects concurrently.
• Track deadlines, deliverables, approvals, revisions and outstanding actions.
• Maintain project documentation and status updates.
• Coordinate tasks with internal teams, external vendors and clients.
• Assist in ensuring projects progress according to agreed timelines and requirements.
• Identify delays, missing information or potential delivery issues and escalate them to Management.
• Support project handovers, completion and post-project follow-up.

8. Research and Continuous Improvement

• Conduct research into AI, digital marketing, content, competitors, platforms, technologies and industry developments.
• Identify tools and practices that may improve the Company’s work.
• Continuously develop capabilities across AI, content, communication, digital marketing, project management and business operations.
• Participate in internal training, discussions and review sessions.
• Apply lessons learned from completed work to future projects.

9. Team Collaboration

• Work collaboratively with Management and other departments.
• Participate in internal meetings and discussions as required.
• Communicate progress, issues and outstanding requirements clearly.
• Support cross-functional work where projects require involvement from multiple teams.
• Maintain appropriate standards of professionalism, confidentiality and accountability.

10. Other Duties

The Employee shall perform other reasonable duties, responsibilities and tasks assigned by the Company from time to time.

Due to the cross-functional nature of the position, such duties may fall outside the Employee’s primary areas of responsibility where reasonably required for the Company’s operations, client work or professional development.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have a portfolio? (Yes/No)

Work Location: In person