JEV Management & Trading Hiring! Full Time Customer Service (Cantonese-Mandarin - English) - 12 Oct Intake in Selangor, Earn up to MYR 4,500 - Ricebowl

Salary & Benefits

• RM4,000 (Mandarin) / RM 4,500 (Cantonese) Basic Salary
• Up to RM500 KPI Incentive
• RM20/day Transportation Allowance for eligible night shifts between 10:00 PM – 6:00 AM
• 14 days Annual Leave
• 14 days Medical Leave
• EPF + SOCSO
• 1 month paid training (first month)
• Career development opportunities

Job Snapshot

Position: Customer Service Executive
Employment Type: Full-Time
Languages: Cantonese, Mandarin & English
Working Schedule: 24-hour rotational shifts
Work Days: 5 days per week + 2 rotational off days

What You'll Be Doing

• Assist customers with enquiries relating to the travel platform and their bookings.
• Provide professional assistance through inbound calls, live chat, and email.
• Handle booking amendments, cancellations, payment, refund, and account-related enquiries.
• Understand customer concerns and provide suitable solutions.
• Handle complaints professionally while maintaining a customer-focused approach.
• Escalate complex cases to the relevant team when necessary.
• Maintain accurate records of customer interactions and case information.
• Coordinate with internal teams to ensure customer issues are resolved effectively.

We're Looking For Someone Who

• Is proficient in Cantonese, Mandarin, and English, both spoken and written.
• Has strong communication and interpersonal skills.
• Has a customer-oriented and professional attitude.
• Possesses good problem-solving skills.
• Is comfortable working in a 24-hour rotational shift environment.
• Can work 5 days per week with 2 rotational off days.
• Is able to work under pressure and manage multiple customer enquiries.
• Previous customer service, travel, hospitality, BPO, or contact centre experience is an advantage.
• Fresh graduates with strong communication skills are welcome to apply.

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person