Toshiba Tec Malaysia Sdn. Bhd. Hiring! Full Time Technical Service Representative/Assistant Service Engineer/Service Engineer in Pulau Pinang - Ricebowl

1. Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.

2. 1-2 years of working experience in the Information Technology field.

3. Ability to demonstrate and troubleshoot the product.

4. Good verbal and written communication skills.

5. Possess own transport and willing to travel.

6. Fresh graduates are encouraged to apply as training will be provided by the Company.

1. Maintenance and Troubleshooting

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.

• Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

• Install and configure MFPs and E&E equipment according to customer requirements.

• Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.

• Implement necessary updates and upgrades.

4. Customer Training

• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.

• Address customer queries and offer technical guidance.

5. Field Operations Management

• Manage daily field operations within the assigned zone or customer building.

• Ensure compliance with company policies and service standards.

6. Customer Relationship Management

• Build and maintain strong relationships with customers to enhance service experience.

• Address and resolve customer complaints effectively.

• Allowance Provided
• Career Growth Opportunity
• Internal Training Provided