RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time BHOM AIOps – AMS Consultant in - Ricebowl

BHOM AIOps – AMS Consultant

Company: RiDiK Pte Ltd

EXP: 7 Years

Location: Singapore

Job Summary:

We’re Seeking BHOM AIOps – AMS Consultant to support our team in Singapore. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting.

Key Responsibilities:

• Provide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.

• Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.

• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.

• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.

• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.

• Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.

• Configure and manage integrations between BMC Hleix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.

• Lead or participate in teams comprising BMC Helix , partner, and customer resources to deliver successful outcomes.

• Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.

• Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.

• Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.

• Support & Help Customer adopt HelixGPT, Intelligent Automation, and emerging Agentic Operations use cases where applicable.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries