- Geylang Southeast (Singapore) Singapore
Skills And Workforce Development Agency Hiring! Full Time Manager, Post-Course Quality (QMD) in Southeast (Singapore), Earn up to SGD 5,000 - Ricebowl
Manager, Post-Course Quality (QMD)
Skills And Workforce Development Agency
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Job Description
Responsibilities
The Manager, Course Approval,within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System(TGS). This position involves course accreditation, quality checks, systemtesting, and operational support for survey administration. The role is integral to maintaining high standards in Continuing Education and Training(CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.
What you will be working on
Course Accreditation and Quality Management
Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
Conduct coursequality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
Handle escalated enquiries and appeals from the public and training providers relating tocourses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
System Testing and Enhancements
Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
Operational and Survey Support
Assign new cases to officers for processing and follow-up, ensuring efficient workflow management.
Provide operations support for the TRAQOM (Training Quality and Outcomes Measurement)survey administration, management, and data reporting.
Project and Initiative Support
Support divisional and organisational projects, initiatives, and other assigned tasks,contributing to continuous improvement and innovation within the division.
Requirements
Possess the required competencies to execute the job duties proficiently
Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
A good command of English for both oral and written communication.
Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
Possess good analytical skills to investigate, evaluate, and analyze public complaints, feedback, and whistleblowing cases.
Basic or intermediate proficiency in data handling.
Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out ************* for details on the CSP
About Skills and Workforce Development Agency
The Skills and Workforce Development Agency (SWDA) drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers. For more information, please visit *************
What you will be working on
Course Accreditation and Quality Management
Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
Conduct coursequality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
Handle escalated enquiries and appeals from the public and training providers relating tocourses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
System Testing and Enhancements
Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
Operational and Survey Support
Assign new cases to officers for processing and follow-up, ensuring efficient workflow management.
Provide operations support for the TRAQOM (Training Quality and Outcomes Measurement)survey administration, management, and data reporting.
Project and Initiative Support
Support divisional and organisational projects, initiatives, and other assigned tasks,contributing to continuous improvement and innovation within the division.
Requirements
Possess the required competencies to execute the job duties proficiently
Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
A good command of English for both oral and written communication.
Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
Possess good analytical skills to investigate, evaluate, and analyze public complaints, feedback, and whistleblowing cases.
Basic or intermediate proficiency in data handling.
Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out ************* for details on the CSP
About Skills and Workforce Development Agency
The Skills and Workforce Development Agency (SWDA) drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers. For more information, please visit *************
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