Taiko Clay Marketing Hiring! Full Time Sales Engineer in Selangor - Ricebowl

Sales Engineer

Job Overview

We are looking for a motivated and technically competent Sales Engineer to join our team and drive the growth of our business. The role combines technical knowledge with commercial expertise, focusing on developing new customers, managing existing accounts, understanding customer applications, and providing suitable clay products and technical solutions.

The ideal candidate should have a strong interest in industrial raw materials, particularly clay and minerals, with the ability to understand customer technical requirements and translate them into commercially viable solutions.

Key Responsibilities

Sales & Business Development

·        Develop sales strategies to achieve revenue, volume, and margin targets.

·        Identify new customers, markets, and business opportunities.

·        Maintain and grow existing customer relationships.

·        Conduct customer visits, presentations, trials, and technical discussions.

·        Prepare quotations, negotiate terms, and follow up on sales opportunities.

·        Monitor market trends, competitors, pricing, and customer needs.

·        Develop new applications and markets for clay products.

·        Meet sales, growth, and profitability targets.

Technical & Application Support

• Understand customers' manufacturing processes and technical requirements.
• Recommend suitable clay grades/products based on customer applications and specifications.
• Provide technical support during product trials and application testing.
• Work closely with customers to troubleshoot product performance and resolve technical issues.
• Collect and communicate customer feedback regarding product quality, consistency, performance, and application requirements.
• Coordinate with the technical, laboratory, production, and quality teams to develop customized solutions where required.
• Prepare technical product presentations, specifications, and application information for customers.

Customer & Account Management

• Build strong relationships with key customers and decision-makers.
• Conduct regular customer visits and maintain accurate records of customer activities.
• Understand customer purchasing patterns, forecasts, inventory requirements, and future projects.
• Handle customer complaints professionally and coordinate timely corrective actions.
• Identify opportunities to increase sales through product upgrades, cross-selling, and new applications.

Internal Coordination

• Work closely with Production, Quality Control, R&D, Logistics, and Finance teams to ensure smooth order fulfillment.
• Provide sales forecasts and market intelligence to management.
• Coordinate product samples, testing, trials, and technical documentation.
• Ensure customer requirements and specifications are clearly communicated internally.

Requirements

• Diploma or Bachelor's Degree in Engineering, Materials Science, Chemistry, Geology, Mineral Processing, or a related field.
• Experience in technical sales, industrial minerals, raw materials, ceramics, construction materials, or a related industry is preferred.
• Fresh graduates with strong technical and commercial interest may also be considered.
• Good understanding of industrial materials and manufacturing processes.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Commercially driven with good business development capabilities.
• Able to understand technical specifications and convert customer requirements into suitable product solutions.
• Willing to travel frequently for customer visits and business development.
• Possess a valid driving licence.

Key Competencies

• Technical problem-solving
• Consultative selling
• Business development
• Customer relationship management
• Negotiation skills
• Market and competitor analysis
• Presentation skills
• Commercial awareness
• Teamwork and cross-functional collaboration
• Self-motivation and results orientation

Reporting

Reports to: Sales Manager

Department: Sales & Marketing

Location: Ara Damansara, Petaling Jaya

Employment Type: Full-time