Jev Management & Trading Hiring! Full Time Customer Service Executive | Telecommunications - Attractive Allowances - Nearby LRT @ Ara Damansara in Selangor, Earn up to MYR 2,100 - Ricebowl

Looking for a customer service opportunity with attractive allowances and career experience in telecommunications?

We're hiring Customer Service Executives to support customers of a well-established telecommunications provider.

Benefits:

• Working-Hours Allowance
• Night Shift Allowance
• KPI Allowance
• Paid Training
• Company shuttle bus provided from LRT Ara Damansara

Requirements:

• Good English communication skills, both spoken and written.
• Atleast SPM graduate
• Strong customer service and interpersonal skills.
• Comfortable handling customer enquiries and complaints professionally.
• Good computer literacy and typing skills.
• Able to multitask between customer conversations and computer systems.
• Patient, responsible and willing to learn.
• Comfortable following company procedures and service guidelines.
• Willing to work rotational shifts, including night shifts when required.
• Able to work independently and collaborate with team members.
• Previous customer service, contact centre or telecommunications experience is an advantage.

Job Responsibilities

• Handle customer enquiries regarding telecommunications products and services.
• Assist customers with mobile plans, billing enquiries, internet connectivity and account-related issues.
• Guide customers through basic troubleshooting procedures.
• Investigate billing or service-related enquiries using company systems.
• Maintain accurate records of customer interactions and follow-up actions.
• Provide professional, patient and helpful customer service.
• Follow company policies, procedures and quality standards.
• Work towards assigned customer service KPIs and performance targets.

Interested? Apply now and build your customer service career in the telecommunications industry!

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person