- Singapore
EA Recruitment Hiring! Full Time Logistics Executive (Quality and Continuous Improvement) in , Earn up to SGD 3,900 - Ricebowl
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Job Description
Responsibilities
MNC
Basic $3500 - $3900 + AWS + Variable Bonus
Excellent Welfare and Benefits + Career progression
Working location: Changi
Working days: Monday to Friday
Working hours: 9am to 6pm
Job Responsibilities:
Customer Quality Management
Manage customer complaints and quality incidents from receipt through closure.
Conduct root cause analysis (RCA) using structured methodologies such as:
5 Why
Fishbone Diagram
A3
Coordinate corrective and preventive actions (CAPA) with operational stakeholders.
Monitor complaint trends and recommend systemic improvements.
Continuous Improvement
Lead and support Lean/Continuous improvement initiatives across warehouse and logistics operations.
Identify process inefficiencies, waste, and quality risks.
Support implementation of error-proofing (Poka-Yoke) solutions and standardization initiatives.
Drive a culture of continual improvement and operational excellence.
Data Analysis & Reporting
Analyze quality performance data and identify trends, recurring issues, and improvement opportunities.
Monitor quality metrics such as:
Customer complaints
Warehouse accuracy/defect rate
CAPA effectiveness
Utilize Power BI for visualization and reporting (preferred).
Quality Management System (QMS)
Support maintenance and continual improvement of the Quality Management System.
Ensure compliance with ISO 9001 requirements and internal procedures.
Participate in internal audits and support external certification audits.
Assist with document control, risk assessments, and process reviews.
Track audit findings and corrective action implementation.
Cross-Functional Collaboration
Work closely with Operations, Customer Service, Purchasing, Sales, and Warehouse teams to resolve quality issues.
Support training and awareness initiatives related to quality requirements and best practices.
Requirements:
Diploma or Degree in Quality Management or Supply Chain & Logistics Management
Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality
Experience in handling customer complaints and corrective action processes
Experience working within an ISO 9001 certified environment preferred
Candidates are encouraged to apply this position via
Apply Now
button with the following information in the resume
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
===================================================================
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2"i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to EA Recruitment's PDPA and e2i's PDPA.
====================================================================
EA Recruitment Pte Ltd was founded in 2021, with a focused mission, providing our utmost support to individuals and organisations, to achieve their full potential. With a combined experience of more than 10 years, we thrive on providing our clients/candidates with the best and most sincere services. We believe not only in the business aspect of things, but able to help individuals & organisations on a personal level.
Empowerment - To empower our team in making sound decisions, efficiently.
Exceptional – We are dedicated to providing a holistic and an exceptional level of service to our clients.
Ethical – To behave ethically, and to make moral decisions based on integrity.
Accomplishment – We strive to accomplish all planned objectives and conquering set milestones.
Accountable – We are accountable for our actions, decisions, and consequences.
Assurance – We are committed to provide the best services to our clients
We provide permanent full-time and/or temporary placements, contract staffing solutions and foreign workers recruitment.
Basic $3500 - $3900 + AWS + Variable Bonus
Excellent Welfare and Benefits + Career progression
Working location: Changi
Working days: Monday to Friday
Working hours: 9am to 6pm
Job Responsibilities:
Customer Quality Management
Manage customer complaints and quality incidents from receipt through closure.
Conduct root cause analysis (RCA) using structured methodologies such as:
5 Why
Fishbone Diagram
A3
Coordinate corrective and preventive actions (CAPA) with operational stakeholders.
Monitor complaint trends and recommend systemic improvements.
Continuous Improvement
Lead and support Lean/Continuous improvement initiatives across warehouse and logistics operations.
Identify process inefficiencies, waste, and quality risks.
Support implementation of error-proofing (Poka-Yoke) solutions and standardization initiatives.
Drive a culture of continual improvement and operational excellence.
Data Analysis & Reporting
Analyze quality performance data and identify trends, recurring issues, and improvement opportunities.
Monitor quality metrics such as:
Customer complaints
Warehouse accuracy/defect rate
CAPA effectiveness
Utilize Power BI for visualization and reporting (preferred).
Quality Management System (QMS)
Support maintenance and continual improvement of the Quality Management System.
Ensure compliance with ISO 9001 requirements and internal procedures.
Participate in internal audits and support external certification audits.
Assist with document control, risk assessments, and process reviews.
Track audit findings and corrective action implementation.
Cross-Functional Collaboration
Work closely with Operations, Customer Service, Purchasing, Sales, and Warehouse teams to resolve quality issues.
Support training and awareness initiatives related to quality requirements and best practices.
Requirements:
Diploma or Degree in Quality Management or Supply Chain & Logistics Management
Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality
Experience in handling customer complaints and corrective action processes
Experience working within an ISO 9001 certified environment preferred
Candidates are encouraged to apply this position via
Apply Now
button with the following information in the resume
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
===================================================================
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2"i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to EA Recruitment's PDPA and e2i's PDPA.
====================================================================
EA Recruitment Pte Ltd was founded in 2021, with a focused mission, providing our utmost support to individuals and organisations, to achieve their full potential. With a combined experience of more than 10 years, we thrive on providing our clients/candidates with the best and most sincere services. We believe not only in the business aspect of things, but able to help individuals & organisations on a personal level.
Empowerment - To empower our team in making sound decisions, efficiently.
Exceptional – We are dedicated to providing a holistic and an exceptional level of service to our clients.
Ethical – To behave ethically, and to make moral decisions based on integrity.
Accomplishment – We strive to accomplish all planned objectives and conquering set milestones.
Accountable – We are accountable for our actions, decisions, and consequences.
Assurance – We are committed to provide the best services to our clients
We provide permanent full-time and/or temporary placements, contract staffing solutions and foreign workers recruitment.
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