Michael Page Hiring! Full Time Customer Technical Support Specialist (Korean Speaker) in Federal Territory - Ricebowl

• Hybrid working opportunity + MNC
• Join a regional role supporting customers across APAC
  
  

About Our Client

Our client is a leading multinational corporation (MNC) with a strong presence across the APAC region. They are known for driving innovation, investing in employee development, and delivering solutions that support the healthcare and life sciences industry.

Job Description

• Provide application and technical support via phone, email, and remote channels.
• Investigate and resolve laboratory workflow and diagnostic-related inquiries.
• Perform root cause analysis and escalate complex cases when required.
• Support customers in adopting digital platforms and remote troubleshooting tools.
• Conduct laboratory simulations and testing to validate solutions.
• Collaborate with regional teams to improve service delivery and customer satisfaction.
• Develop and maintain technical knowledge materials and user guides.
  
  

The Successful Applicant

• Business fluency in Korean (min TOPIK Level 4) and English, both written and spoken.
• Degree in Life Sciences, Biology, Molecular Biology, Biochemistry, Chemistry, Medical Technology, or a related discipline.
• Minimum 3 years of experience in laboratory, healthcare, diagnostics, scientific support, or technical application support environments.
• Strong troubleshooting and analytical skills.
• Ability to communicate complex scientific concepts effectively.
• Proficiency in relevant CRM tools
• Professional proficiency in English and one additional Asian language is advantageous.
• Comfortable working in a rotating shift environment supporting regional customers.
  
  

What's on Offer

• Competitive annual salary ranging from MYR 60,000 to MYR 110,000.
• Higher EPF contribution
• Hybrid working arrangement
  
  

Quote job ref: JN-*************