Bagan Specialist Centre Hiring! Full Time Patient Business Liaison Assistant in Pulau Pinang, Earn up to MYR 2,000 - Ricebowl

Role summary:
Strong collection skills and excellent patient relationship abilities—particularly in handling payment discussions, managing receivables, and ensuring a smooth, compassionate communication process with patients and their families.

Key Responsibilities:

• Assist patients and their family members with billing inquiries, payment plans, and financial policies.
• Verify patient insurance and guarantee letters (GL) prior to admission or procedures.
• Liaise with insurance companies, corporate clients, and third-party payers to ensure timely approvals and accurate billing.
• Provide accurate cost estimates for procedures or hospital admissions.
• Ensure proper documentation and filing of all patient-related billing and payment records.
• Monitor outstanding bills and follow up with patients or companies on overdue accounts.
• Coordinate with internal departments (e.g., Admission, Billing, Customer Service) to resolve discrepancies or patient concerns.
• Prepare daily reports on billing status and outstanding accounts.
• Assist in generating invoices, receipts, and other finance-related documents.
• Support the Credit Control Officer in managing credit limits and financial risk.
• Attend to walk-in patients and assist with payment arrangements or queries.
• Maintain strict confidentiality and professionalism in handling patient information.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person