1.
Technical Product Support
– Providecustomers and the sales team with accurate technical information about freshmeat, poultry, seafood, and other fresh products.
2.
Customer Requirement Coordination
– Understand andcoordinate customer requirements for product specifications, cuts, grades,weight, packaging, origin, and delivery conditions.
3.
Sales Order Coordination
– Process andverify customer orders according to agreed specifications and deliveryrequirements.
4.
Product Specification Management
– Maintain updatedproduct specifications, product codes, pack sizes, shelf life, storagerequirements, and technical information.
5.
Fresh & Meat Product Knowledge
– Maintain strongknowledge of meat cuts, grades, chilled/frozen products, handling requirements,and product applications.
6.
Quality Coordination
– Coordinate withquality and operations teams to ensure products supplied meet agreed customerspecifications.
7.
Food Safety Documentation
– Maintain andprovide relevant food-safety documents, certificates, product specifications,and compliance records when required.
8.
Traceability Support
– Maintain recordsrelating to batch numbers, production/packing dates, expiry dates, lot numbers,and product traceability.
9.
Temperature & Cold-Chain Coordination
– Monitor andcoordinate requirements related to chilled and frozen product storage andtransportation.
10.
Customer Technical Queries
– Respond tocustomer questions regarding product quality, specifications, storage, shelflife, preparation, and handling.
11.
Product Complaint Investigation
– Record customercomplaints and coordinate investigations with quality, warehouse, purchasing,and suppliers.
12.
Supplier Coordination
– Liaise withsuppliers regarding product specifications, quality issues, availability,certificates, and technical documentation.
13.
Quotation Support
– Assist the salesteam in preparing quotations based on product specifications, pack sizes,customer requirements, and approved pricing.
14.
Product Sampling
– Coordinateproduct samples, trials, tastings, and customer evaluations for new oralternative products.
15.
New Product Development Support
– Support theintroduction of new meat and fresh products based on customer and marketrequirements.
16.
Inventory & Availability Coordination
– Coordinate withpurchasing and warehouse teams to confirm product availability and communicateshortages or alternatives.
17.
Technical Sales Support
– Assist salesexecutives during customer meetings by providing product specifications andtechnical information.
18.
Regulatory & Compliance Support
– Maintaindocumentation required for applicable food-safety, import, supplier, andregulatory requirements.
19.
Technical & Sales Reporting
– Prepare reportscovering customer requirements, product complaints, samples, new products,quality issues, and sales activities.
20.
Cross-Department Coordination
– Coordinateeffectively with sales, quality assurance, purchasing, warehouse, logistics,suppliers, and management to ensure customer requirements are fulfilled